Eileen O'Connell

Volunteer and Outreach Coordinator at Literacy Alliance (2025-06 – 2026-01)

Recruited, trained, and managed volunteer tutors and conducted community outreach programs for adult literacy.

Recruited, trained, and managed 50–75 active volunteer tutors, matching them with adult learners and providing ongoing support to ensure student success and engagement.
Planned and executed community outreach events, workshops, and informational sessions, promoting adult literacy programs and expanding volunteer and student participation.
Maintained volunteer records, program data, and reporting metrics for grant applications, while creating marketing materials and professional development opportunities for volunteers.

Impact Manager at City Year (2022-07 – 2025-06)

Led and managed a team of AmeriCorps members in service delivery and personal leadership development experiences with high retention rates.

Cultivate strong partnerships between school administration and team of AmeriCorps Members | 100% AmeriCorps Member retention for two years
Lead and manage a team of AmeriCorps members in service delivery and personal leadership development experiences | 4.1 out of 5 average session rating in 23-24 for Reflection Circles cohort
Conduct coaching and observation cycles with the team; Model leadership animated by City Year's culture and values; Empower AmeriCorps Members in professionally and personally meaningful ways

Team Leader, AmeriCorps Member at City Year (2021-07 – 2022-05)

Provided mentorship and leadership support to a team of AmeriCorps members with 100% retention rate.

Provided mentorship, peer guidance, and lesson planning support to a team of six; Collaborated with Impact Manager to facilitate team trainings and weekly meetings | 100% AmeriCorps Member retention
Supported Impact Manager in conducting routine observations of AmeriCorps members, including data collection and analysis; Attended and participated in professional learning community events

Student Success Coach, AmeriCorps Member at City Year (2020-07 – 2021-05)

Dedicated one year of service at an under-resourced public middle school focusing on student attendance, behavior, and academic performance.

Dedicated one year of service at a systemically under-resourced public middle school (67% of students qualified for free/reduced lunch), focusing on increasing students' attendance, increasing positive behavior, and improving academic performance
Developed and facilitated engaging lesson plans for small groups of students

Sales Associate at Lowe's (2021-02 – 2021-09)

Provided excellent customer service and maintained department appearance.

Provided excellent customer service by prioritizing quick and efficient transactions; Maintained knowledge of current sales and promotions
Ensured department appearance and equipment area were well-maintained

Library Student Assistant at Flagler College (2019-01 – 2020-05)

Provided circulation assistance, customer service, and collection management.

Provided personalized circulation assistance and customer service to students, staff, and faculty
Helped with collection and shelf management, including self-reading and shelving books

Core Ambassador at Flagler College (2017-08 – 2020-05)

Conducted personalized campus tours and supported recruitment efforts.

Conducted personalized tours for prospective students and their families, including adjusting tour agenda based on the interests of prospective students and availability of class observations
Supported the Office of Admissions at large-scale events; Collaborated with the social media team to support event advertisement and recruitment campaigns to create social media content

Experience