Elaf Piorko

Bilingual Patient Access Associate with over 4 years of experience in healthcare coordination, patient services, and insurance verification. Adept at managing patient inquiries, optimizing appointment scheduling, and facilitating seamless communication between patients, providers, and insurance companies. Proven ability to streamline operations, improve patient satisfaction, and maintain regulatory compliance.

Fluent in English and Arabic, with a strong track record of supporting diverse patient populations in fast-paced environments.

Authorized to work in the US for any employer

Work Experience Highlights:

Visa Application Coordination (2021–Present):

• Streamlined U.S. visa application processes for clients, ensuring compliance and accuracy.
• Managed client communications and resolved inquiries efficiently.

• Coordinated patient appointments, insurance verification, and billing at OrthoBethesda and VetFed CARENET.
• Achieved high efficiency in appointment scheduling and patient flow.
• Complied with healthcare regulations, safeguarding patient information (PII/PHI).

• Facilitated insurance verifications and patient access to medications at AstraZeneca and CareMetx.
• Addressed billing discrepancies and ensured compliance with insurance processes.

• Led Arabic interpretation and security coordination for the U.S. Embassy in Baghdad.
• Trained and supervised a team of screeners.

• Managed pharmacy operations, including inventory, payroll, and supplier negotiations.

• Medical scheduling, insurance verification, and documentation review.
• Multilingual fluency (English and Arabic) and proficient translation skills.
• Strong interpersonal communication and customer service.
• Proficient in handling confidential patient information.

My educational background includes earning a Bachelor's degree in Mass Communication from the University of Baghdad in 2012.