Elaine

IT & Informatics graduate with hands-on experience in data analysis, automation, and iterative design. Skilled in Python, SQL, and Tableau, building data pipelines and visualizations that reduced processing times by up to 50%. Experienced in troubleshooting system outages and software issues to maintain operational continuity, reducing performance errors by up to 70%.

Brings strong cross-functional communication to technical work through live operations coordination of workflow systems and driving measurable growth in digital user engagement.

Technical Operations Coordinator at Marseille, French Bistro (2025-04 – Present)

• Managed OpenTable operations ensuring data validation and quality by eliminating system discrepancies in a fast-paced, dynamic environment.
• Investigated system issues with root cause analysis of operator inputs by analyzing accuracy of reservation data to maintain operational continuity; reduced errors by an estimated 70%.
• Informed team through written and verbal communication and documented system issues; reduced documentation and communication timeframes by 50%.
• Documented and corrected data defects, derived manual solutions to software's limitations, and maintained software consistency with restaurant sites.
• Resolved recurring issues and strategized long term solutions with a team to increase system reliability.
• Monitored user feedback to troubleshoot issues and meet performance goals.

Technical Operations Analyst at Wall of Wonders, Instagram Poster Gallery (2020-01 – 2025-01)

• Collected daily Instagram platform metrics to analyze thousands of engagements within 5 minutes of posts, comments, and stories of products from a site for poster business.
• Analyzed metrics to refine prototypes for new posts to improve engagements.
• Composed findings using descriptive statistical analysis and regression to predict successful releases.
• Increased following from 50 to 10,000+ on Instagram using iterative design solutions and UML diagrams.
• Collaborated with photographers, advertisers, and Rutgers University for Earth Day advertisements that reached 30,000 impressions.

B.A. in IT & Informatics, Psychology Minor – Rutgers University (2026-05)