Customer Support Specialist
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Results-driven Customer Service Representative with nearly five years of experience in customer support and client engagement. Proven ability to build rapport, handle objections, and guide customers toward solutions, including appointment setting and sales opportunities. Focused on delivering value-driven conversations that enhance customer satisfaction and support business growth.
Dispatcher - Customer Service Representative at Primer Communications (2020-01 – 2023-12)
Handling customer inquiries, troubleshooting, cancellations, and escalations. I provided clear updates, managed follow-ups and appointment coordination, and ensured accurate records using dispatch and CRM systems while maintaining strong customer service and communication.
Customer Service Representative at FULFLLD (2023-01 – 2024-12)
I monitored inventory and updated order statuses across integrated systems. I collaborated with partners to ensure smooth operations and faster delivery times, while maintaining accurate records and reports to support decision-making and overall efficiency.
Customer Support / Cold Calling at Community Labor Partnership (2024-01 – Present)
Handling customer inquiries, scheduling and dispatching labor teams, and providing service information. I monitored job progress, ensured customer satisfaction, and maintained accurate records while delivering empathetic support and resolving concerns effectively.
Bachelor of Science in Management Accounting – Occidental Mindoro State University (2019-01 – 2023-12)
Accounting, Business, and Management – Occidental Mindoro State University (2017-01 – 2019-12)
