Elaine Scafidi

Resourceful professional with 14+ years of experience in virtual reception and communication operations. Proven ability to manage high-volume inbound calls, enhance response times by up to 20%, and accurately process orders and appointments using digital systems. Adept at maintaining detailed records, ensuring confidentiality, and resolving inquiries with strong active listening and organizational skills.

Eager to leverage expertise in data accuracy and efficient task management to contribute to a remote data entry role.

Virtual Receptionist at Map Communications (2018-03 – 2026-01)

• Managed high-volume inbound calls for diverse businesses, medical offices, and patients.
• Enhanced customer support response times by 11–20% through efficient call handling strategies.
• Scheduled complex appointments for patients and customers utilizing digital calendar systems.
• Processed customer orders accurately while delivering consultative customer service.
• Maintained detailed and accurate message logs to ensure seamless business operations.

Operator at Physicians First Messages (2010-08 – 2017-01)

• Served as a critical communication link for medical professionals, expertly handling both ER and non-ER messages.
• Dispatched urgent emergency messages to physicians via pager, cellphone, or text, achieving 100% accuracy.
• Ensured strict adherence to privacy laws and maintained patient confidentiality during all interactions.
• Resolved caller inquiries and complaints with professional phone etiquette and active listening skills.

Answering Service Representative

Business Coursework – Robert Morris College (2001-09 – 2004-05)

High School Diploma or GED