Position - Kenco - Perris, CA
(2021-06)
- Manage customer service inquiries and service requests through phone and email while ensuring timely resolution.
- Enter, track, and update service requests and case documentation within internal systems.
- Coordinate scheduling and follow-up of service appointments between customers, technicians, and internal departments.
- Monitor outstanding service requests and ensure completion in accordance with company policies and service standards.
- Maintain accurate records and tracking reports for service issues, documentation, and customer communications.
- Communicate professionally with customers, vendors, and internal teams to resolve issues and improve service outcomes.
- Assist management with administrative tasks including data entry, documentation review, and report preparation.
Customer Service Representative - Unis Fulfillment - Fontana, CA
(2020-01 - 2021-05)
- Processed and tracked inbound and outbound orders, ensuring accurate data entry and proper documentation within internal systems.
- Prepared and reviewed shipping documents, including Bills of Lading (BOLs) and packing lists, ensuring accuracy and compliance with customer and company requirements.
- Maintained and monitored inventory records, coordinating with warehouse staff to verify product information and ensure accurate system updates.
- Communicated with customers, carriers, and internal teams via phone and email, providing order updates, resolving inquiries, and coordinating shipment scheduling.
Customer Service Representative - Tonys Express - Fontana, CA
(2017-01 - 2019-12)
- Handled high volumes of inbound customer calls and inquiries, providing information on services, resolving disputes, and ensuring customer satisfaction.
- Maintained accurate customer records and completed data entry, creating and updating service reports and supporting documentation.
- Demonstrated strong conflict-resolution skills, tactfully managing stressful or confrontational interactions with the public while maintaining professionalism.
- Supported administrative operations, including monthly customer billing, accurate information capture, and use of Microsoft Excel and 10-key data entry for record management.
Shipping Clerk - Fallas Distribution Center - Perris, CA
(2015-02 - 2016-10)
- Recorded and maintained shipment data, including weights, discrepancies, and other information for reporting and accurate recordkeeping.
- Prepared shipping documentation, such as Bills of Lading, shipping orders, and other operational documents as requested by management.
- Communicated with carriers and company representatives to coordinate shipments, resolve issues, and address damages or discrepancies.
- Provided front office support, greeting visitors, answering calls, and directing inquiries to the appropriate departments.
Customer Service Representative - Independent - Moreno Valley, CA
(2012-02 - 2013-11)
- Processed phone orders and maintained accurate data entry, ensuring correct order details and clear communication with customers, employees, and other departments.
- Managed receiving and stocking of merchandise, verifying quality of incoming products, and reporting damaged items to supervisors.
- Maintained inventory records and prepared work orders, tracking items received and issued while coordinating repairs and updating inventory documentation.
- Organized and maintained storeroom operations, stored stock according to established systems, packaging items for shipment, fulfilling requisitions, and monitoring low inventory levels.
Administrative/Clerical Assistant - Independent - Moreno Valley, CA
(2009-08 - 2011-06)
- Processed and tracked inbound and outbound orders, ensuring accurate data entry, proper documentation, and timely fulfillment.
- Prepared and reviewed shipping and personnel documentation, including Bills of Lading, packing lists, work orders, and transaction forms, ensuring accuracy and compliance with policies.
- Maintained accurate records and inventory, including storing stock, verifying merchandise quality, tracking items received and issued, and updating complex filing systems.
- Communicated effectively with customers, carriers, and internal teams, providing updates, resolving disputes, and coordinating shipments or appointments.
- Handled high-volume calls and front-desk inquiries, actively listening to concerns, directing inquiries to the correct department, and providing high-quality customer service.
- Operated office equipment and performed administrative tasks, including Excel and 10-key data entry, printing reports, scanning, faxing, and generating mailing lists or rosters.
