Dental Receptionist - Sage Dental - Hallandale Beach, FL
(2025-08)
- Manage front desk operations, ensuring smooth office workflow and excellent patient experiences
- Verify insurance coverage and benefits for patients
- Answer and make phone calls to confirm, schedule, and follow up on appointments
- Schedule patients efficiently using Dentrix software
- Collect payments, process billing, and manage patient records
- Greet and check in patients, ensuring HIPAA compliance and patient confidentiality
- Assist with office correspondence, filing, and administrative tasks
- Support dental team with clerical needs and contribute to a welcoming environment
- Handle difficult situations with professionalism and problem-solving skills
Client Service Representative - TD Bank - Kendall, FL
(2021-08 - 2022-02)
- Handled incoming calls for credit card products, billing transactions, and financial promotions
- Assisted customers with credit line adjustments, disputes, and account education
- Maintained compliance and exceeded service standards through effective problem resolution
- Documented customer interactions and outcomes in detail
Dental Receptionist/Assistant - Dental Design Smiles - Miami, FL
(2020-12 - 2021-08)
- Communicated with patients to schedule appointments and assess dental needs
- Prepared treatment rooms following proper procedures and protocols
- Documented patient dental care services in records
- Maintained a clean and safe work environment
Teller - Bank of America - Coral Gables, FL
(2018-10 - 2020-11)
- Assisted customers with accounts and banking products while delivering excellent service
- Promoted banking products and met sales goals by tailoring services to client needs
- Achieved high customer satisfaction and exceeded referral production targets
Receptionist/Office Assistant - Body Contour Salon Spa - Miami, FL
(2016-08 - 2018-06)
- Scheduled appointments, answered phone calls, and greeted customers
- Provided clerical and secretarial support, maintained filing system
- Assisted with billing, inventory, and office organization
