Office Manager - Dr. Tracy Verrico, DO – Bona Dea Gynecology
(2022-01)
- Oversee daily office operations to ensure efficient workflows, optimal patient flow, and reliable system functionality.
- Oversee patient scheduling, check-in/check-out processes, and appointment optimization to maximize access and utilization.
- Serve as primary liaison for office maintenance, IT support, and vendor coordination.
- Manage new services, workflows, and technology adoption.
- Collaborated in focus groups to identify opportunities for improving office processes and overall workflow.
- Create SOPs for multiple job roles.
- Experience with Athena Health, Notion and Go High Level platforms.
- Supervise, train, and support administrative and clinical staff, conduct performance evaluations.
- Coordinate provider schedules and employee time-off requests to ensure appropriate coverage.
- Manage onboarding and offboarding of providers and staff, including system access, and payroll setup.
- Administer payroll for staff and providers; maintain detailed payroll tracking and reporting.
- Process and monitor bill payments; negotiate monthly expenses to reduce operational costs.
- Manage and update practice fee schedules in alignment with billing standards. Experience with out of network providers.
- Implement deposit collection procedures for new patients to reduce no-shows and improve revenue accountability.
- Manage and monitor key performance indicators (KPIs) to assess operational and financial performance.
- Oversee billing, collections, and revenue cycle support, including reconciliation of missing encounter slips and reducing outstanding A/R.
- Manage patient billing inquiries with timely, accurate resolution.
- Coordinate surgical scheduling, pre-certifications, and pre-authorization requirements.
- Successfully launched a new provider department, generating $90,000 in revenue through a new Menopause consultation service.
- Maintain patient satisfaction initiatives, including weekly text-based surveys and follow-up.
- Lead internal HIPAA, OSHA, and EMR security assessments to ensure regulatory compliance.
- Maintain all provider credentials, licenses, and business registrations.
- Oversee inventory management, ensuring cost-effective purchasing and compliance with expiration tracking.
- Maintain and oversee supplement inventory and sales.
Medical Assistant - Summit Medical Group (Dr. Tracy Verrico)
(2016-01 - 2022-12)
Supported clinical operations within a large medical group while adapting to evolving workflows and systems.
- Assisted providers with patient care, rooming, and clinical documentation.
- Supported front desk and back-office operations as needed.
- Maintained patient flow and assisted with scheduling, referrals, and follow-ups.
- Coordinated surgical scheduling and insurance pre-certifications.
Medical Assistant - Dr. Tracy Verrico, MD – Private Practice
(2010-01 - 2016-12)
Delivered hands-on clinical and administrative support in a private practice setting.
- Assisted in patient intake, procedures, documentation, and follow-up.
- Supported daily office operations and patient scheduling.
- Surgical scheduling & insurance pre-certifications.
- Phlebotomy.
Medical Assistant - Dr. Jeffrey Rapaport MD
(2006-01 - 2010-12)
Provided clinical assistance, patient preparation, and administrative support.
- Maintained exam rooms, medical supplies, and patient records.
- Supported efficient patient throughput and provider needs.
- Assisted in office procedures and Mohs surgery.
