Elena Barthel
Customer Service/Team Member/
Talent
Ann ArborMember since September 14, 2026
Greeting guest professionally and providing customer serviceReliable self-starter, can be counted on to complete assignmentsKnowledgeable of computers and relevant software applicationsManaging multiple lines phone system and handling multiple incoming callsProviding information regarding products and services of the companyResponsible, dependable, punctual
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Greeting guest professionally and providing customer serviceReliable self-starter, can be counted on to complete assignmentsKnowledgeable of computers and relevant software applicationsManaging multiple lines phone system and handling multiple incoming callsProviding information regarding products and services of the company
About
Seeking employment within a field centered on customer service and committed to the community, while looking to apply current knowledge and skills to contribute to the success of the organization.
Experience
Customer Service/Team Member/Super Seller at Qurate QVC (2020-11 – Present)
- Receive high volume of incoming calls
- Work independently and problem solve with minimal supervision
- Resolve all internal and external customer issues in compliance with company procedures. Identify alternative solutions that allow the customer to become a part of the resolution
- Adapt to the change and meet the changing demands of the work environment
- Conduct system research and analysis to solve customers' issues by interpreting account and order services but not limited to membership credits, refund and shipping information, product inquiries, order modifications
Career Service Associate at Goodwill- SA (2018-11 – 2020-05)
- Provide excellent customer service by greeting, assisting and responding to questions, concerns in a timely, positive, professional and friendly manner
- Register visitors and program participants into Goodwill's Client Management System
- Assist clients with job search, job leads, and resume development
- Initiate follow-ups contact with previous visitors to assess whether tools, information, and leads were helpful
Customer Care Associate at Goodwill- SA (2015-06 – 2018-11)
- Receive visitors and incoming calls, determine nature of business, address customers inquires and transfer callers to destination
- Sort incoming mail/packages, process outgoing mail and arrange for mail pick-up
- Maintain appointment book and schedule conferences rooms for workshops, training and meetings
- Provide data entry and other general clerical support as needed
- Receive volunteers' surveys and comment cards and enter data into the Reality Based System and Survey Monkey for tracking Purposes
Education
Associate of Arts in Sociology – Palo Alto College (2024-07)
Certificate in Business Management – Palo Alto College (2021-05)
Skills
Customer Service/Team Member/
