Customer Service/Team Member/Super Seller at Qurate QVC (2020-11 – Present)
- Receive high volume of incoming calls
- Work independently and problem solve with minimal supervision
- Resolve all internal and external customer issues in compliance with company procedures. Identify alternative solutions that allow the customer to become a part of the resolution
- Adapt to the change and meet the changing demands of the work environment
- Conduct system research and analysis to solve customers' issues by interpreting account and order services but not limited to membership credits, refund and shipping information, product inquiries, order modifications
Career Service Associate at Goodwill- SA (2018-11 – 2020-05)
- Provide excellent customer service by greeting, assisting and responding to questions, concerns in a timely, positive, professional and friendly manner
- Register visitors and program participants into Goodwill's Client Management System
- Assist clients with job search, job leads, and resume development
- Initiate follow-ups contact with previous visitors to assess whether tools, information, and leads were helpful
Customer Care Associate at Goodwill- SA (2015-06 – 2018-11)
- Receive visitors and incoming calls, determine nature of business, address customers inquires and transfer callers to destination
- Sort incoming mail/packages, process outgoing mail and arrange for mail pick-up
- Maintain appointment book and schedule conferences rooms for workshops, training and meetings
- Provide data entry and other general clerical support as needed
- Receive volunteers' surveys and comment cards and enter data into the Reality Based System and Survey Monkey for tracking Purposes
