General Manager - House of Wonder
(2025-05)
- Work directly with owners to create a new business model, establish policies and procedures, and successfully launch
- Manage all day-to-day operations with great autonomy and high guest satisfaction
- Serve as face of the business-- interacting with guests every day, learning the names and faces of our clientele, and serving as chief ambassador for the brand
- Develop all front and back of house training materials and create onboarding programs
- Responsible for all personnel decisions and functions, including hiring, discipline, training, and conflict resolution
- Owner of systems and databases, performing all inventory management, ordering, vendor onboarding, payroll, scheduling, and facilities management
- Work rigorously to achieve KPIs, track P&L, maximize profits, and keep waste minimal
- Work with ownership team to develop programming and events
General Manager - Ole & Steen
(2024-04 - 2025-03)
- Created a positive working environment that encouraged team spirit, awareness, and a genuine passion for food, coffee, and service
- Managed high volume recruiting; took ownership of the employment process, from creating job descriptions, scheduling and conducting interviews, making offers, and onboarding for up to 10 employees at a time
- Developed managers and team members to improve performance; trained, grew, and evaluated direct reports
- Regularly achieved or exceeded budget targets for sales, labor cost and operation expense, waste, etc.
- Prepared and delivered accurate sales and employment forecasting
- Resolved any issues proactively for staff and guests, ensured guest complaints were promptly handled in keeping with the Ole & Steen brand
- Ensured all DOH standards are adhered to, maintain consistent A rating
- Communicated company goals to a variety of stakeholders including guests, staff, and vendors
Beverage Director / General Manager - The Butcher's Daughter
(2021-10 - 2024-04)
- Provided daily management of high-volume full service dining establishment, including restaurant opening and closing, collecting and closing out daily cash transactions, ensuring guest satisfaction, and delegating to FOH and BOH teams
- Interviewed and hired FOH team; developed onboarding and training programs
- Executed admin responsibilities: FOH schedule, daily sales and labor forecasting, vendor invoice management
- Established and instructed team on bar protocol (i.e. sidework, opening/closing procedures, par levels, drink recipes, ingredient prep recipes, etc.)
- Manage beverage inventory: act as purchaser and point of contact for all beverage vendors, conduct monthly stock counts and maintain COGS
- Design, cost, and program seasonal menu changes for all 3 NYC locations
- Execute monthly training programs to review beverage offerings and promote product knowledge
- Educate and enforce service standards and house recipes by compiling training materials and support to restaurant management teams
Beverage and Retail Specialist - citizenM Hotels
(2019-06 - 2020-10)
- Opened new hotel properties across the US alongside global operations team, ensuring that all F&B needs were met
- Set up and maintained POS databases across all US properties for ease of use and accuracy
- Trained management teams at all US hotels on inventory management, ordering, and delivery receival
