Eliana Martinez

Performance-driven and detail-oriented merchandiser and stylist successful at identifying latest style and fashion trends through careful research. Well-trained professional with passion for procuring beautiful goods. Seek to apply administrative and mentoring abilities in any new position.

Manager of Operations at Rosepops (2020-03 – 2023-05)

• In charge of putting together preserved rose arrangements following customers' orders and preferences.
• Knowledge of e-commerce website fulfilling all orders.
• Helping design new products based on seasons, trends, and people's likes. Keeping track on current inventory and future products that arrive.
• Helped design first Brick and Mortar store located in Macy's Herald Square, New York.
• Train new employees and give direct instructions on what is needed to be done.
• Managed daily product inventory. Addressed customer concerns with suitable solutions Via phone call or E-mail.
• Analyzed and controlled materials, supplies and equipment operational expenses.
• Tracked and replenished inventory to maintain par levels.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Recommended product changes to enhance customer interest and maximize sales.
• Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
• Improved staff productivity through training, new product development and implementation of sales tools.

Tech Manager at MarketSource (2017-07 – 2020-03)

• Greet guests and introduce myself as the consultant in the department while balancing other current tasks.
• Worked with 8 different cell phone carriers. Upgrading and activating phones.
• Ask open-ended questions to understand the guest needs and wants and share features and benefits with the guest.
• Offer expert advice, personalized tech solutions or validation on products they've already researched.
• Training new employees.
• Create an inviting shopping environment by ensuring product is in stock, signed correctly, and available for guests to shop.
• Answered inbound calls, chats and emails to facilitate customer service.
• Supported sales team members to drive growth and development.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Encourage guests to explore Electronics with confidence by making sure the area is clean and ensuring displays are functioning correctly.
• Helped guests with any cell phone technical problems - internally as externally.
• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends. Maintained professional interactions with all guests.
• Provided excellent service and attention to customers when face-to-face or through phone conversations. Improved operations by working with team members and customers to find workable solutions.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Developing and managing in-store promotions, and coordinating with appropriate personnel.
• Creating product and brand awareness for various wireless products.
• Effectively communicating various wireless carriers plans, features, products and services to customers.

Sales Associate / Merchandiser at La Duomo (2016-04 – 2017-06)

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Provide personalized shopping and gift services, wardrobe reorganization, style consultation and fashion advice to a variety of clients.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Arranged items in favorable positions and areas of store to attract customers and optimize sales.
• Offered product and service consultations and employed upselling techniques.
• High-energy, friendly personality.
• Keeping up with window displays.
• Ask customers what they are looking for and show them at least three or four models.
• Capable of interpreting customers' words and showing them products that meet their needs.
• Styling and putting outfits together
• Visual merchandising
• Arranging displays to coordinate seasonal trends.
• Picking out special fixtures to stand out.
• Provided advice to customers regarding particular products or services.
• Monitored stock to maintain sufficient quantity of featured product.
• Displayed appropriate signage for products and sales promotions.
• Organized engaging front-facing displays to capture customer interest and drive revenue growth.

Bachelor of Arts in Fashion Marketing, Merchandising, And Management – Berkeley College (2020-01 – 2020-12)

Associate of Arts in Fashion Marketing And Merchandising – Berkeley College (2015-01 – 2015-12)