Elida Canales

Performance - driven individual with over 5+ of banking experience from cash handling to the banking lending/ servicing side. As well as over 13+ in financial /lending field . Strive to always do what's right and adhere to company standards/policies with every action I do.

Bank Sales & Service Contact Center Rep at USAA (2019-01 – Present)

• Responsible for handling members with their immediate needs & uncover underlying needs while adhering to our USAA company standard.
• Building relationships & experiences with our members to help keep our member satisfaction and improve retention efforts.
• Met/exceeded compliance & technical standard requirements.
• Crossed trained in both deposits & credit card servicing.
• Open/closed checking, savings, credit cards, & in some cases cd.
• Assisted members with self service options & walked them through the processes.
• Part of an escalation team to help de-escalate/resolve situations for our members.

Bank Teller at Generations Federal Credit Union (2018-01 – 2019-01)

• Conducted service & account transactions for customers, deposits, servicing & loans.
• Met or exceeded sales goals by promoting bank products & services.
• Built relationships for better member satisfaction/ retention.
• Assisted customers with lending solutions & applications.

Branch Banker III at Bb&t Corp. (2016-05 – 2017-12)

• Maintained confidentiality of bank records & client information, directed specific questions to appropriate branch personnel.
• Boosted customer base, acquiring new customers & identifying needs to deliver relevant products.
• Educated customers on variety of loan products & available credit options to promote valuable decision-making.
• Met/ exceeded monthly goals
• Maintained logs/inventory for compliance
• Handled customer complaints & took appropriate action to resolve.

Branch Account Manager at OneMain Financial Inc. (2002-12 – 2016-05)

• Build rapport for client satisfaction/retention
• Processed loans from application- closing. Adhering to compliance & company policies
• Help clients in processing of insurance claims on protected loans.
• Helped maintain a compliant branch for state & company audits.

High School Diploma – GW Brackenridge High school (1999-06)