NETWORK/TELECOM Manager/Architect
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Technically savvy network/telecom manager experienced leading all aspects of network, VoIP, datacenter and telecom management, to include large-scale projects/budgets and the installation/support of LAN/WAN networks, infrastructure systems. Adept in leading teams and serving as a main point of contact for network/telecom projects, while maintaining hardware, software and servers, monitoring network availability, and providing support to all users and maintenance or upgrade needs. Well-versed in delivering user/staff training, evaluating and optimizing network performance, determining network/system requirements, and driving vendor selection, contracts, and network design and implementation.
Sr UC Engineer - DB Schenker - Remote
(2023-05)
Manage and implementation of VOIP projects for Schenker global. Tier4 support for Cisco Collaboration, MS Teams Voice, WebexCC, and any other network/telecom infrastructure systems. Manage and negotiate Telecom carriers. Manage & train employees in various telecom technologies. Collaborate with clients to get requirements, architect IT infrastructure for their specific environment.
Senior Member Technical Staff - Athena Health - Boston, MA (remote)
(2022-06 - 2023-04)
Manage and oversee all aspects of the implementing and support of network/telecom infrastructure systems supporting the inbound fax environment running through Audiocode Mediant 3000s, management for 3,000,000+ pages/600,000 inbound faxes. As well as the outbound communicator environment running through Ribbon Genband SBCs. Carrier negotiations, implementation, POCs, and billing. Architect telecom/fax infrastructure for their specific environment, execute the design.
Manager RTC Operations - Synoptek (Managed Services) - Denver, CO (Hybrid)
(2018-02 - 2022-06)
Architect. Manage and implementation of VOIP projects for Synoptek global as well as hosted and non-hosted customers. Tier4 support for customer with a variety of voice platforms ranging from Cisco Collaboration, Kandy UCaaS, MS Teams Voice, Five9 call center, and any other network/telecom infrastructure systems.
Work with Sales on RFP for potential customer environments on what we can support as well as consult on customer network architecture changes/improvements. Manage & train employees in various telecom technologies. Collaborate with clients to get requirements; architect IT infrastructure for their specific environment, execute the design.
NETWORK, VOICE & PCI MANAGER - Einstein Noah Restaurant Group Inc. - Lakewood, CO
(2001-09 - 2018-02)
Manage and oversee all aspects of the implementing and support of network/telecom infrastructure systems supporting the needs of 450+ stores across 37 states, to include the administration of all systems and LAN/WAN, to include the installation and maintenance of network/computer software, operating systems, configurations, and service. Establish and drive best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation and mobile hardware, software, and store-level devices. PCI compliance for the company including document management and audit liaison.
As well as vendor and implementation management of broadband carrier. Manage IT engineers and technicians for ENRGI, manage on site data center. Maintain relationships with all telecommunications vendors, research and implementation of all new telecommunications technology, as well as negotiating all telecommunications contracts for service and equipment.
Bachelor of Science - Biology - University of Northern Colorado (1994)
