Elijah Black

Results-driven Amazon Operations Leader with 5+ years of progressive experience, including an active Interim Process Guide role in RPND operations at Amazon RDU2 (Smithfield, NC). Demonstrates measurable, quarter-over-quarter performance improvement—driving FHD RPND Each Receive Rate from 167.05 units/hour (Q4 2025) to 192.40 units/hour (2026 YTD), a +15.2% improvement since assuming the Interim Process Guide role in February 2025. Proven expertise in process optimization, cross-functional team leadership, and data-driven decision-making.

Actively pursuing PMP certification (CAPM candidate, May 2026) with a commitment to continuous operational excellence and workforce development.

Interim Process Guide — RPND - Amazon - RDU2, Smithfield, NC

(2025-02)

• RPND Operational Leadership: Serve as acting Process Assistant supporting full RPND building operations, driving cross-functional collaboration with partnering departments (Decant, Prep, Each Receive) and maintaining a culture of safety and associate engagement.
• Each Receive Rate Improvement — +15.2% Growth: Drove a sustained +15.2% improvement in Each Receive Rate since assuming the Interim Process Guide role in February 2025—growing from a Q4 2025 baseline of 167.05 units/hour to 192.40 units/hour in 2026 YTD (Jan–Mar 2026), demonstrating consistent trajectory of operational excellence through coaching, workflow optimization, and inbound process discipline.
• Q4 2025 Each Receive Performance: Achieved 167.05 units/hour Each Receive Rate with 21,824 total units processed across 132.45 hours (Oct–Dec 2025)—establishing a strong Q4 baseline through standardized workflows and associates' scan compliance coaching.
• 2026 YTD Each Receive Throughput Ownership: Accelerated Each Receive performance to 192.40 units/hour (2026 YTD), with 17,020 units processed across 87.22 hours (Jan–Mar 2026)—reflecting improved efficiency ratios driven by sustained process improvements, reduced idle station time, and enhanced package flow sequencing.
• Process Documentation & SOP Compliance: Streamlined process documentation and SOP adherence across RPND functional areas, enhancing associate productivity and ensuring full compliance with Amazon operational standards and safety protocols.
• Dock Operations & Logistics Coordination: Managed dock operations including clerking, trailer audits, and YMS-based logistics coordination; generated and managed BOLs and real-time data-driven scheduling to minimize dwell time and maximize trailer turns.
• Associate Development & Training: Mentored and trained associates on RPND process execution, safety protocols, and efficiency techniques—improving team skill sets, reducing errors, and building a pipeline of high-performing operators that directly contribute to rate improvement.
• Metrics Monitoring & Action Planning: Tracked hourly KPIs across Decant, Prep, and Each Receive functions; leveraged performance data to identify bottlenecks, implement corrective actions, and sustain above-target throughput rates quarter over quarter.

Account Executive - Acquire - Raleigh, NC

(2023-08 - 2024-12)

• Campaign Performance: Leveraged data analysis and customer feedback to refine marketing strategies, increasing campaign performance by 25%.
• Product Launch: Conducted in-depth market research and collaborated with product teams to launch five new product lines, resulting in a 30% sales increase.
• Market Expansion: Identified growth opportunities through market trend analysis, successfully expanding into three new markets.
• Digital Advertising: Executed targeted online advertising campaigns across multiple platforms, driving a 40% increase in website traffic and a 20% rise in conversions.

Process Assistant — Robotics - Amazon - RDU1, Garner, NC

(2020-08 - 2023-08)

• Robotics Department Leadership: Oversaw Amazon's Robotics Department with a team of 30+ direct reports; partnered with Safety, Loss Prevention, and Learning teams to drive site-wide operational growth.
• Amnesty Find Rate Improvement: Increased Amnesty Find Rate from 65.3% to 76%, generating projected annual labor cost savings of $1,102,100—representing a 16.4% efficiency gain in inventory recovery operations.
• Associate Productivity & Engagement: Managed 40–50 associates per shift, overseeing HRRs, GCAs, coding, and coaching; engaged hourly to sustain motivation, reducing SLI score from 24% to 15%—a 37.5% improvement.
• Process Guide Development: Trained three Pick Process Guides, achieving the highest productivity rates in the facility; two PGs earned promotions while under direct mentorship.
• Robotic Floor Health (RFH): Coordinated with ARTs/CFH teams to investigate and resolve critical robotic floor health issues, minimizing downtime and sustaining throughput targets.
• Leadership Pipeline: Empowered team members by appointing team leads and developing new PAs, ensuring smooth operational continuity and scalable leadership capacity.

Membership - Project Management - Project Management Institute — NC Chapter (2026-01)

HSE/GED Diploma - Sampson Community College (2017)