Surgery Scheduler Ambulatory at Health First Medical Group Vascular Surgery (2022-06 – Present)
- Schedule pre-operative and post-operative appointments
- Within scope of practice, order appropriate pre-operative labs and required testing entering into the Electronic Medical Record
- Schedule surgical procedures at multiple ORs
- Coordinate surgical assistance and arranges for surgical equipment representatives to be available and present for procedures
- Ensure that H & Ps (history & physical exams) are sent to appropriate facility
- Update physician calendars with surgical schedule as changes are required
- Order/schedule diagnostic testing as appropriate and enter into EMR
- Ensure pre-operative clearance is obtained
Checkout/Surgery Scheduling at Center for Advanced Urology and Robotics (2021-03 – 2022-06)
- Schedule hospital and ASC surgeries and post operative follow appointments
- Schedule in office procedures/visits
- Do authorizations for inpatient, outpatient, and in office visits/procedures
- Sent patient referrals
- Customer services skills
- Check out patients in office
- Answer phone calls
Deli Clerk at Publix (2018-01 – 2021-03)
- Friendly and professional
- Contributes to team effort by accomplishing related results as needed
- Welcome and effectively train new employees
- Lead operations in opening & Closing deli
- Provide exceptional customer service
- Always looking to exceed customer expectations
Salon Manager at Bamboo Hair Studio/Carolina Hair Studio (2017-01 – 2017-10)
- Ability to effectively manage time and prioritize tasks
- Friendly and professional
- Answer phones in a professional manner
- Establishes strategic goals by gathering pertinent business
- Choosing a course of action
- Evaluating outcomes
- Maintains staff by recruiting, selecting, orienting, and training employees
- Maintaining a safe, secure, and legal work environment
- Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures
- Maintains quality service by enforcing quality and customer service standards
- Contributes to team effort by accomplishing related results as needed
Cashier at Academy Sports And Outdoors (2015-02 – 2016-03)
- Greeted customers & determined their needs and wants
- Discussed, demonstrated, and recommended merchandise
- Advised customers on product care; and addressed client concerns and complaints
- Created floor plans to help employee flow per company standards
- Maintained sales records for inventory control
- Awarded for outstanding customer service
- Basic Math Skills
- Excellent interpersonal communication
- Ability to effectively manage your time and prioritize tasks
- Strong product knowledge and understanding of target customers
- Professional telephone etiquette
- Ability to resolve customer disputes in a patient manner
