Guest Experience Lead
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Served as a Guest Experience Lead at a high-volume Lululemon location, developing expertise in business metrics, team leadership, cross-functional communication, and coaching a larger team to deliver an exceptional guest experience.
Guest Experience Lead at Lululemon (2025-10 – Present)
Served as a Guest Experience Lead at a high-volume Lululemon location, developing expertise in business metrics, team leadership, cross-functional communication, and coaching a larger team to deliver an exceptional guest experience.
Educator at Lululemon (2025-07 – 2025-10)
As a full-time educator at the Mall of America, I have been able to expand my skill set as a retail employee. Working in such a high-volume store offers many advantages for adaptability, learning new tasks, and growing my knowledge within the company. I continue to work with the team collaboratively to ensure amazing guest experience for each person who walks into our door.
I enjoy being able to lead by example from my past experiences as a Guest Experience Lead and bring my full knowledge to the table.
Educator and Guest Experience Lead at Lululemon (2023-01 – 2025-07)
As an Educator at Lululemon, I engage and connect with the guests in our store to create an amazing guest experience. I educate guests on the excellent quality of our products to ensure they get what they need. I work well with my team to communicate the guests' needs along with my own.
From this job, I have become more outgoing and charismatic. Within my time at the company, I have also been a temporary Guest Experience Lead (GEL) during peak holiday season and a mentor/trainer. In August of 2024, I became a permanent Guest Experience Lead.
In the GEL position, I have led my team to guarantee full guest experience and devotion to each guest who enters our store. Being a GEL has also gone beyond guest experience and entered into the sales aspect of the company. After the temporary position was over, I continued to lead by example to my fellow educators, that is why I became a trainer.
I enjoy training new hires, getting them familiar with how our store operates, answering questions, and helping them grow.
Guest Advocate at Target (2022-06 – 2024-01)
At Target, I interact with guests to ensure they feel welcomed and connected. I promote and sell various benefits, offers, and services. I work efficiently and quickly to maintain a satisfied, happy customer. I have worked as a cashier, drive up member, service/return desk, and at self-checkout.
Brand Representative at Hollister (2020-07 – 2022-06)
At Hollister, I always made sure to welcome the customers as they entered the store. If a customer looked confused, I would approach them to see how they are doing or if help is needed. I would censor clothes, clean fitting rooms, ring up customers, and fold around the store. Along with assisting customers, I represented Hollister in a positive manner. I kept up with fashion trends while promoting the Hollister brand.
Century High School: Rochester, MN - high school diploma
Rochester Community and Technical College: Rochester, MN - associate's degree in Business Trasnfer Pathway
Metropolitan State University: St. Paul, MN - bachelor's degree in Business Management
