Quality Assurance Manager - Direct Meds Telemedicine
(2025-01)
- Lead quality and operational performance initiatives across Nursing, TeleSales, and Customer Service, supporting consistency and accountability within a high-volume telehealth environment.
- Establish performance standards, standardized workflows, coaching expectations, and accountability measures; identify operational gaps and translate findings into practical process improvements.
- Partner with senior leadership and clinical providers to improve productivity, patient experience, compliance, and service quality while supporting leaders and teams through change.
- Use quality findings and frontline insights to identify trends, strengthen training, and improve cross-functional execution.
Aesthetic Sales Consultant - Sight Partners – Facial Plastic Surgery - Bellevue, WA (Remote)
(2022-10 - 2025-01)
- Serve as a primary liaison for provider communications and patient-facing sales activity, aligning service delivery with practice growth objectives.
- Leverage sales and service information to support performance decisions, coordinate provider scheduling, and improve workflow and patient experience.
- Collaborate across departments to support revenue goals, provider needs, service standards, and regulatory requirements.
Business Development / Aesthetic Consultant - Korman Plastic Surgery - Mountain View, CA
(2018-01 - 2022-01)
- Launched and developed the practice's non-surgical services operation, generating an additional revenue stream from existing and prospective patients and regularly exceeding monthly sales goals.
- Managed new leads and patient consultations, educated patients on surgical and non-surgical treatment options, and drove conversion through disciplined follow-up and relationship-based selling.
- Partnered closely with physicians on business development, marketing, patient experience, inventory, events, reporting, and daily operational needs.
Chief Marketing Coordinator / Office Manager - Marin Contemporary Perio & Implant Concepts - San Rafael, CA
(2020-10 - 2021-02)
- Directed support staff operations, including recruiting, interviewing, hiring, onboarding, training, scheduling, performance evaluations, disciplinary processes, and policy administration.
- Managed core business functions including payroll, accounts payable/receivable, banking activity, budgeting support, billing and insurance coordination, patient records, fee structures, and personnel documentation.
- Maintained compliance with health regulations and OSHA requirements while serving as a liaison among doctors, staff, patients, and referring offices to resolve concerns and maintain service quality.
- Supported marketing and referral-development initiatives and educated staff to strengthen patient satisfaction, production, and overall practice performance.
Clinical Coordinator - Cutera Research Clinic - Brisbane, CA
(2016-02 - 2017-12)
- Directed daily recruitment activity across assigned clinical protocols, screening prospective subjects for diagnosis and exclusion criteria and matching candidates to active and upcoming studies.
- Maintained study databases, patient records, protocol updates, clinical timelines, interviews, and required data while supporting investigators with IRB correspondence.
- Helped protect data integrity and protocol compliance through accurate documentation, organized follow-through, and coordination across clinical research activities.
Practice Manager / Patient Coordinator / Aesthetician - Mossi Salibian, MD - West Hollywood, CA
(2015-02 - 2016-02)
- Managed overall practice flow, personnel, patient care coordination, cosmetic consultations, surgical scheduling, financial discussions, insurance billing, and patient conversion and retention.
- Served as the principal liaison between surgeon and patients, providing education and guidance throughout the surgical experience and coordinating all patient-care details.
- Initiated and implemented marketing programs designed to expand the cosmetic surgery patient base and increase practice revenue.
Practice Manager / Patient Coordinator / Aesthetician - Donald G. Wortham, MD - Lynnwood, WA
(2013-11 - 2015-02)
- Directed day-to-day medical practice operations and personnel functions, including hiring, compensation, training, evaluations, disciplinary action, policy development, and workflow execution.
- Oversaw consultations, surgery scheduling, pre- and post-operative instructions, financial inquiries, PPO/HMO requests and authorizations, physician and clinical credentialing, hospital reappointments, and skincare operations.
- Implemented business systems to improve efficiency; managed deposits, fee schedules, inventory controls, and operational processes while maintaining a high standard of patient service.
Patient Coordinator - Philip Young, MD & Eric Waterman, MD - Bellevue, WA
(2012-10 - 2013-11)
- Led cosmetic consultations and financial discussions, scheduled surgeries, collected deposits, maintained structured patient follow-up, and consistently achieved monthly sales goals while exceeding surgeons' financial targets.
- Coordinated pre-surgical readiness and chart accuracy and managed the surgery schedule with a goal of utilizing 90% of available operating-room block time.
Patient Coordinator - Barbara Persons, MD - Lafayette, CA
(2012-02 - 2012-09)
- Managed prospective-patient consultations, treatment discussions, scheduling, patient flow, pre/post-operative coordination, supplies, referral relationships, and growth initiatives for Botox, filler, laser, and skincare services.
Patient Coordinator / Medical Assistant / Surgical Support / Aesthetics / Retail / Administrative - Multiple Providers
Earlier Healthcare & Aesthetic Experience: Marie E. Pletsch, MD • Douglas Lewis, MD • Robert M. Lowen, MD • David Morwood, MD • Monterey Laser & Skincare • The Spa at Pebble Beach. Progressed through patient coordination, medical assisting, surgical support, aesthetics, retail, and administrative roles.
Built deep foundational expertise in surgical consultation and scheduling, patient conversion and retention, physician support, pre/post-operative care, inventory management, accounts receivable/payable, marketing, and concierge-level patient service.
