Elisa Villarreal

The Administrative & Operations Support Specialist will play a critical role in ensuring the smooth daily functioning of administrative, operational, and client care support tasks. This position requires a highly organized, proactive, and versatile individual capable of managing diverse responsibilities, from order processing and purchasing to system access management and team coverage.

Administrative & Operations Support Specialist - Carrollton

(2025-01-26)

Effective Monday, January 26, Elisa will report directly to Channel. All duties must be performed in person at the Carrollton office.

• Create, print, and send Purchase Orders (POs), including specific manufacturer POs
• Conduct and manage all FedEx shipping admin, credit and rebills operations
• Process and fulfill specialized orders, including Travel Pro orders and Southwest Airlines stock orders
• Manage and conduct Rimowa approvals
• Get authorizations for replacements and follow up by emailing passengers as necessary
• Track and follow up on credits due from manufacturers
• Provide phone coverage during team lunches and at other requested times
• Assist the Client Care team with managing and responding to emails at requested times
• Take over and manage specific email inboxes (e.g., assuming responsibility for Emmanuel's emails)
• Order and manage office and operational supplies
• Be responsible for creating new employee accounts and managing access for system access
• Streamline all help desk tickets to improve efficiency
• Manage, follow up on, and answer warranty claims
• Provide coverage for lunches and vacations for both the Virtual Team and the Client Care Team
• Provide weekend coverage as necessary
• Rynn's Virtual Evaluation Coverage as needed
• Replacement Leads
• Lead Management: Handling all replacement leads, including all associated follow-up emails, calls, and administrative tasks. Phone will be on at all times during shift. Voice mails will be returned in a timely manner (Next Business Day). Recommendations sent to customers will be sent from rvesclaims@netbags.com
• Stock Administration: Logging stock orders and ensuring all related documentation is filed accurately per department needs
• Warranty Support: Managing all incoming Andare Warranty email correspondence
• Reception Coverage: Providing primary phone coverage daily from 11:00 AM to 1:30 PM
• Replacement Authorizations: Request airline authorization for replacement from email box rynnsauthorizations@metropolis.io. Follow up with passenger accordingly after authorization or denial is received from rvesclaims@netbags.com
• Daily Manufacture Purchase Orders: Process all manufacture purchases orders. PO's will be sent put out rynnspourchaseorders@maketraveleasier.com
• Vacation Coverage as needed