Team Lead at Panera Bread (2023-05 – Present)
- Prepare and assemble orders quickly while maintaining high quality standards
- Follow food safety and sanitation guidelines to ensure a clean environment
- Manage multiple responsibilities including food prep, stocking, and team support
- Provide excellent customer service and ensure satisfaction
- Operate kitchen equipment safely (ovens, slicers, coffee machines)
- Assist customers with menu knowledge, including dietary needs and allergies
- Support team efficiency during peak hours
- Handle register transactions accurately when needed
- Assist with inventory and restocking
- Train new employees on procedures, safety, and policies
Baker at Petunia's Bakeshop (2024-08 – 2025-05)
- Designed and decorated custom cakes for weddings, birthdays, and events
- Prepared a variety of baked goods with consistency in quality and presentation
- Followed detailed recipes to maintain flavor and texture standards
- Managed inventory, reducing waste and maintaining stock levels
- Maintained strict food safety and sanitation standards
- Worked directly with customers to create custom cake designs
- Operated commercial baking equipment safely and efficiently
- Managed multiple orders under tight deadlines in a fast-paced environment
- Trained new staff on baking techniques and safety procedures
- Developed new flavors and designs to enhance product offerings
To-Go Specialist at Olive Garden (2021-05 – 2023-04)
- Managed high-volume takeout orders with speed and accuracy
- Provided customer service, handled modifications, and ensured order quality
- Packaged food to maintain presentation and temperature
- Processed payments accurately (cash, card, gift cards)
- Coordinated with kitchen staff to maintain order timing
- Resolved customer concerns professionally
Host at Olive Garden (2021-05 – 2023-04)
- Greeted guests and managed waitlists for efficient seating
- Handled reservations and special requests
- Maintained a welcoming and professional atmosphere
- Coordinated with staff to ensure smooth table turnover
- Managed phone calls and customer inquiries
- Maintained cleanliness of lobby and host stand
Server at Olive Garden (2021-05 – 2023-04)
- Delivered attentive service to ensure positive dining experiences
- Took accurate orders and provided menu recommendations
- Ensured food quality and timely delivery
- Maintained knowledge of menu items and promotions
- Processed payments accurately
- Worked collaboratively with team members
- Resolved customer concerns professionally
