Program Operations & Engagement Professional
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Mission-driven program and engagement professional with 8+ years of experience supporting individuals, coordinating community-based initiatives, and improving program accessibility across nonprofit and higher education environments. Skilled in coaching, training facilitation, stakeholder engagement, and cross-functional collaboration. Experienced in developing systems and workflows that improve participant support, engagement, and operational efficiency.
Proficient in Salesforce, LMS platforms, Google Workspace, Microsoft Office, and program coordination tools. Passionate about helping people connect with resources, build confidence, and achieve long-term goals.
Manna Resource Center — Lead Family Support Coach & Program Coordinator
2021–Present
Helped develop and implement a county-wide child maltreatment prevention program in partnership with Douglas County Human Services.
Provided coaching and case management support to families working toward self-sufficiency goals.
Facilitated workshops focused on parenting, life skills, and personal development.
Trained and supported staff on engagement strategies, program delivery, and best practices.
Built partnerships with community organizations to improve referral systems and participant support.
Coordinated programming and community outreach initiatives to improve accessibility and engagement.
Elsmere Education — Lead Student Success Counselor
2019–2021
Managed a portfolio of approximately 350 graduate students throughout their academic journey.
Served as the primary point of contact for students and university partners.
Developed systems and workflows to improve onboarding, engagement tracking, and issue resolution.
Supervised student success staff and standardized processes to improve service consistency.
Designed training materials and LMS-based learning modules.
Coordinated internship placement partnerships with national organizations.
Executed outreach campaigns to improve student engagement and retention.
Denver Seminary — Enrollment Data Specialist / Admissions Counselor
2017–2019
Managed prospective student pipelines through the admissions lifecycle.
Built and executed email outreach and engagement campaigns.
Improved enrollment tracking systems and CRM data accuracy.
Trained and supervised admissions support staff.
Assisted prospective students with program selection and enrollment decisions.
Girl Scouts of Colorado — Grants & Database Manager
2014–2017
Managed donor and grant tracking systems and maintained CRM data integrity.
Developed Salesforce-based reporting systems and database processes.
Created reports and data analysis to support organizational decision-making.
Wrote and managed grant proposals supporting funding initiatives.
Streamlined database operations and improved reporting efficiency.
2008–2013
