Family Caregiver - Brooklyn, NY
(2021-10 - 2026-07)
- Improved the following skills: adaptability, communication, decision-making, organizational, problem-solving and time management.
Branch Member Services Representative Trainee - Municipal Credit Union - New York, NY
(2021-09 - 2021-10)
- Greeted members, quickly ascertained their needs and directed members to the appropriate bank personnel.
- Opened/closed accounts, generated letters, disbursed loans, processed stop payments, replaced debit cards and changed debit cards PIN. Strong sales aptitude with the ability to upsell bank products and services.
Loss Prevention Specialist - Municipal Credit Union - New York, NY
(2004-03 - 2021-08)
- Strong communication, negotiation and problem-solving skills to identity, to evaluate and to resolve the reasons for delinquency status on auto loans, personal loans, negative share savings/checking accounts and Visa credit cards.
- Utilized the best communication methods such as phone calls, certified collection letters, emails and door knocks to contact members. As well as, all collection tools such as skip tracing via Accurint and Experian programs to locate members.
- Effectively applied critical thinking skills to analyze members financial status and to determine the appropriate solutions, such as offering a free service company called Balance, for financial wellness, payment plans and or hardship options.
- Proven ability to professionally handle high call volume and to maintain accurate records. Successfully worked independently and in a team oriented environment.
- Assisted in training new employees and participated in special projects for Senior Management.
- Experienced with using a dialer system and a working knowledge of Microsoft Office.
- Represented Municipal Credit Union's interests at US Bankruptcy Court hearings and at auto auctions.
- Adhered to all collection policies, procedures, The Bankruptcy Act and The Fair Debt Collection Practices Act.
