Emerging Store Manager - WALGREENS - Kissimmee, FL
(2020-01)
- Partner with the Store Manager to oversee retail and pharmacy operations, execute company priorities, and support sales, service, profitability, and compliance goals.
- Assume full responsibility for store activities during the Store Manager's absence, including team direction, customer issue resolution, merchandising, asset protection, and operational follow-through.
- Lead, coach, and support customer service associates and designated hitters; contribute to hiring, training, performance management, and accountability.
- Monitor execution of daily and weekly deliverables while maintaining a safe, organized, customer-focused environment.
Shift Lead - WALGREENS - Kissimmee, FL
- Directed daily opening and closing operations, cash controls, register counts, deposits, vendor deliveries, store maintenance, and front-end service.
- Coordinated merchandising, resets, pricing updates, promotional displays, inventory tasks, and cross-functional support for pharmacy and photo departments.
- Supervised team workflow, assigned priorities, verified completion of time-sensitive tasks, and helped resolve customer concerns professionally.
Pharmacy Technician - WALGREENS - Kissimmee, FL
- Processed prescriptions using pharmacy systems, entered patient and prescription information, verified details, filled medications, and supported refill and inquiry resolution.
- Maintained medication storage areas and inventory; assisted with receiving, exception counts, returns, micro-fulfillment tasks, and workflow assignments.
- Supported immunization services from patient data entry through vaccine administration support while following required safety and privacy procedures.
Inventory Specialist - WALGREENS - Kissimmee, FL
- Managed front-end and pharmacy inventory activities, including ordering, cycle counts, adjustments, receiving, pricing, returns, recalls, call-ins, quarantine tasks, and OSHA-compliant disposal.
- Used RFT handheld technology to complete smart counts, price changes, shipment verification, out scans, and corporate task execution with strong attention to accuracy.
- Trained and guided employees, supported resets and truck processing, communicated with vendors and drivers, and helped prevent inventory and customer-service disruptions.
Customer Service Associate - WALGREENS - Kissimmee, FL
- Provided courteous customer service, cashier support, Western Union processing, photo and cosmetics assistance, online order fulfillment, FedEx transactions, stocking, and expiration-date audits.
Service Coordinator | Recruiter | Supervisor - GL STAFFING SERVICES - Orlando, FL
(2019-01 - 2020-12)
- Coordinated branch customer service, clerical support, data entry, supply ordering, candidate appointments, application assistance, and issue resolution for employees and clients.
- Recruited, interviewed, processed, and placed candidates based on client requirements; completed onboarding, drug testing, E-Verify, document validation, and job advertising through Indeed.
- Maintained client communication, tracked employee assignments and timesheets, supported payroll accuracy, visited worksites, and assisted with large on-site onboarding efforts.
- Supervised employees at client locations and in-office light-duty assignments; completed unemployment documentation and followed company procedures for incidents and reasonable-suspicion matters.
Administrative Assistant | Inventory Control | Front Desk Receptionist - RICOGAS - Arecibo, Puerto Rico
(2007-01 - 2019-12)
- Entered customer service data for billing, consolidated daily reports, managed past-due account follow-up, prepared driver invoices, bank deposits, and petty cash records.
- Controlled inventory of propane tanks, gallonage, and installation supplies; reconciled physical and perpetual counts, investigated discrepancies, tracked tanks by serial number, and coordinated damaged-tank removal.
- Monitored gallonage across bulk trucks and multiple filling locations, maintained accurate daily reports, and supported warehouse organization and safety.
- Greeted customers, processed in-person and phone payments, managed an eight-line phone system, and coordinated domestic and commercial delivery orders with drivers.
