Consultant, Enterprise IT - The Coca-Cola Company - Atlanta, GA
(2019-10)
- Scrum Master: Facilitated Agile ceremonies including daily standups, sprint planning, backlog refinement, and sprint reviews/retrospectives to ensure team alignment and delivery.
- UAT Lead: Oversaw user acceptance testing, provided daily status reporting, tracked test progress, and managed critical defect triage, assignment, and resolution timelines.
- Hypercare Lead: Coordinated post-production support activities, reviewed and prioritized issues, assigned ownership, and communicated resolution estimates to stakeholders.
- DocuSign Administrator: Managed users, groups, permission profiles, workflows, and templates. Supported enterprise-wide eSignature solutions and application integrations to improve business efficiency across TCCC.
Enterprise IT Analyst - The Coca-Cola Company - Atlanta, GA
(2019-10)
- Legal Technology Analyst: Managed project intake and portfolio tracking, developed business requirements and user stories, supported scope definition, budgeting, and stakeholder engagement.
- Financial Operations Support: Onboarding vendor contracts and navigating through the TCCC approval process. Created and managed purchase orders, supported budget planning, and coordinated onboarding/offboarding activities.
- Junior Project Manager: Supported large-scale initiatives by tracking project budgets, contracts, vendor relationships, purchase orders, and consultant expenditures.
Financial Analyst (on assignment at The Coca-Cola Company) - Randstad USA - Atlanta, GA
(2018-10 - 2019-10)
- Managed customer accounts of approximately 40 million dollars and ensured good standing in every given monthly cycle
- Provided detailed analysis of issues to identify root causes and trends to determine corrective actions required to achieve issue resolution and mitigate reoccurrences
- Supported adoption of Salesforce's Service Cloud product by working closely with the vendor, providing detailed requirements as well as feedback in UAT
- Researched financial systems and processes including SAP, Salesforce, customer portals, and deduction management tools to resolve complex data issues
- Improved operational efficiency by 27% via implementation of automated reoccurring processes streamlining critical client information used to manage accounts
- Owned and maintained essential client data deliverables with attention to detail for reporting purposes to management on financial results
- Developed excellent customer relationships by always providing quality service and streamlining first call of resolution and clear communication
- Responsible for onboarding of new team members by executing detailed trainings on SAP and various financial platforms to promote a collaborative environment
Operations Manager - Fawaz, Inc. - Riverdale, GA
(2017-03 - 2018-10)
- Prepared monthly sales reports via Excel for in depth analysis of total revenue across various departments in comparison with previous years to identify bottlenecks and implement process improvement strategies to seize new opportunities
- Ensured consistent alignment of operations against sales objectives via execution of bimonthly analytical assessment
Senior Client Implementation Analyst - athenahealth - Atlanta, GA
(2016-03 - 2017-01)
- Conducted workshops with key stakeholders and executives to assess current state, identify pain points, develop, and implement solutions and strategies driven to improve day to day business operations
- Developed proficient understanding of athenahealth's in-house Software to become the subject matter specialist for the internal team and premier clients
- Investigated potential system risk and ensured proper escalation as needed for early stages of implementation to avoid delays in the SDLC phases
- Proficiently utilized and developed understanding of Salesforce in the service cloud to coach team on efficient utilization of tools for overall improved time metrics
- Configured Salesforce on weekly basis for a team of over 8 resources for enhanced user interface and improved efficiency via creating various list views, objects, and field optimizations
- Utilized performance monitoring analytics to identify areas for coaching improvement or optimization
- Developed and maintained client relationships via effective and efficient solution delivery addressing the needs of organizations
- Understood and communicated project tasks in conjunction with desired business results
- Trained, coached, and guided clients while leveraging athenahealth's best practices to maximize practice performance and ensure a successful transition
- Prepared and presented comprehensive written and verbal materials to clients to educate them on the resolution
- Operated in a complex fast paced and challenging environment by adapting quickly and collaborating with team members to effectively resolve client system issues
- Provided on site assistance to clients during various go lives throughout the United States
- Contributed to an online library of team training tools and deliverables
Operations Manager - Fawaz, Inc. - Riverdale, GA
(2014-12 - 2016-03)
- Conducted detailed analysis on consumer transactions identifying desired demand and proposing effective sales solutions
- Executed PowerPoint presentations in monthly staff meetings regarding implementation of business improvement strategies
- Conducted performance management and payroll administration for over 15 employees and discussed goals regularly
Physician Assistant Student - First Medical Care, Inc. - Decatur, GA
(2015-02 - 2015-07)
- Performing various tests including EKG, Autonomic Nerve Function Test, Abdominal Aorta scan, Pulmonary Function Test, and Urinalysis
- Scheduling appointments, follow-ups, and physicals via utilization of internal clinical software while ensuring compliancy of HIPAA rules
Lead Coordinator - Jaffari Center of Atlanta - Scottsdale, GA
(2012-08)
- Led a team of 12 individuals in coordination of various events at a facility operating with a crowd of over 700 people
- Assisted in implementation and configuration of a remote management system for a facility over 20,000 square feet enabling automated control
- Organized multiple annual fundraising events via effective utilization of Microsoft Office products raising $9,000
