Eliza Billa

An experienced professions with almost ten years of experience in manual testing of Financials Mortgage, Retail POS, Hospitality Point of Sale, Web Applications, Banking and Mobile Applications Software Quality Assurance using different platforms and environments. Seeking to obtain a position that allows me to apply my Software Testing (Manual) skills in an enlightened, dynamic and stable environment utilizing my extensive technical skills.

Product Owner/Sr QA Analyst - Bank Of America (BOFA) - Plano, TX

(2025-06 - 2026-06)

My responsibility was to examine documentation, to ensure compliance with regulatory standards and bank policies. They act as a second line of defense, evaluating the quality of legal and compliance processes, identifying risks, and ensuring accurate document production and payment processing.

• Gathering business requirement documents, Document into test case scenarios
• Analyzing attorney work products, ensuring regulatory adherence, auditing files for quality standards, and identifying process risks, often requiring experience in legal compliance operations
• Conducting detailed file reviews of required documents for accuracy, quality, and adherence to company policies
• Applying to ensure regulatory compliance, identifying potential risks, and reporting findings
• Using internal bank systems, managing caseload data, and utilizing analytical tools to track, review, and report on file progress
• Review test scripts and procedures, navigate the procedure and follow the instructions through a variety of systems to see if the script results are as expected
• Responsible for accurate and timely test execution, as well as results aggregation/dissemination
• Key responsibilities include executing high quality testing in accordance with the test script
• Documenting, and escalating defects, follow up till defects are resolved
• Responsible for preliminary reporting, and analysis of results
• Executes high quality testing in accordance with the test script
• Did UAT to ensure application is working as expected
• Coordinated with team on Wire Transfers to ensure payment sent by a business to credit a receiving party
• Coordinated with team on Instant Transfers [via Real Time Payments (RTP)instant transactions are immediate methods of payment sent by a business to credit a receiving party
• Coordinated with teams on payments through Zelle is a fast and easy way to send and receive money
• Good exposure in previous projects testing B2C Business-to-Consumer (B2C) for recurring payment, billed monthly and daily use by credit, Debit cards in person or online
• The newest electronic funds transfer method, near instant transactions are used by digital payment platforms and mobile apps like Venmo, PayPal, Cash App, Apple Pay
• Generating test data that accurately represents the diverse range of ISO 20022 payment messages, including different payment types, currencies, and country-specific requirements
• Managing test data security and compliance with data privacy regulations to Ensure that test data management practices adhere to data security and privacy regulations
• (PCI-DSS) that protects cardholder data and ensures secure payment transactions
• Establish efficient test data provisioning and refresh mechanisms to ensure the availability of up-to-date and consistent test data across different testing stages
• Identify the critical payment flows, such as customer credit transfers, direct debits, and cross border payments, which will be impacted by the ISO 20022 transformation
• Defining test objectives and success criteria aligned with business requirements -Establish clear test objectives and success criteria that align with the business requirements and expected outcomes of the ISO 20022 transformation
• Define a realistic timeline for testing activities, considering the dependencies, milestones, and critical path of the overall transformation program
• Did Integration, functional, regression, UAT testing
• Validated client relationship management (CRM) Commerce Cloud, Financial Services product using Salesforce
• Test planning: write test cases from user stories/acceptance criteria
• Functional testing: Leads/Accounts/Opportunities, validation rules, flows, approvals
• Regression testing: releases, patches, and config changes across orgs/sandboxes
• Integration testing: APIs, middleware (like MuleSoft), data sync, error handling
• Data testing: imports, dedupe, field mapping, sharing rules, data quality
• Security testing: profiles/permission sets, role hierarchy, record-level access
• UAT support: coordinate with business users, triage defects, confirm fixes
• Defect management: log/track bugs, retest, document root cause patterns
• Release readiness: smoke tests in staging, deployment validation, post-release checks
• Risk-based testing prioritizes testing efforts impact of potential failures in the payment system by identifying and focusing on high-risk areas, such as critical payment flows, security vulnerabilities, and regulatory compliance, risk-based testing helps optimize testing resources and minimize business risks
• API testing with POSTMAN to improve test coverage and enable continuous testing practices Impact of ISO 20022 on existing payment systems and processes, Interoperability, and backward compatibility
• Good understanding of Demand Deposit Account (DDA) also known as a checking account, a DDA is a fundamental component of banking and payment systems
• Good understanding of General Ledger (GL) GL is a master record that contains all of a business or organization's financial transactions
• Created documentation and test metrics, Used Confluence for documentation and Test case management

Bachelors in Arts - Osmania University