Eliza Carter

Bilingual customer service professional with 10+ years of experience in healthcare, call center, and front-desk environments. Skilled in patient support, appointment scheduling, payment handling, and high-volume inbound/outbound communication. Knowledgeable in insurance verification. Known for strong communication, organization, and delivering excellent service in fast-paced settings.

Health Related Issues Resolution at Out of Work (2024-04 – Present)

Out of Work from 04/2024- till Present for Some Health related issues that have Now Been Resolved.

Customer Service Representative/Front Desk Clerk at CentroMed (2023-07 – 2024-02)

• Greeted patients and managed check-in/check-out processes.
• Scheduled and rescheduled appointments to support clinic workflow.
• Collected and processed payments while maintaining accuracy.
• Provided professional, empathetic customer service to diverse patients.

Customer Service Representative at QVC (2017-07 – 2018-01)

• Provided customer support through inbound and outbound calls.
• Assisted customers with orders, questions, and issue resolution.
• Delivered consistent, friendly service to maintain customer satisfaction.

Customer Service Representative at Carenet Healthcare Services (2015-10 – 2017-02)

• Managed inbound and outbound healthcare-related calls.
• Provided accurate information and support to patients and clients.
• Maintained confidentiality and professionalism in healthcare settings.

High School Diploma – Southside High School