Policy Analyst & Writer - Massachusetts Department of Transportation - Quincy, MA
(2024-01)
Risk & Compliance, Registry of Motor Vehicles
- Research and analyze the Code of Massachusetts Regulations (CMR) to develop policies and procedures that ensure that the RMV complies with and enforces state regulations.
- Collaborate with agency business partners and stakeholders to revise and seek buy-in of new and amended policies and procedures.
- Coordinate and lead agency meetings to identify and address policy gaps and identify areas of concern.
- Manage workflow and set priorities to reflect new filings and changes to Massachusetts General Law.
- Develop and maintain repository of RMV policies and procedures.
Technical Writer, VP/ Principal Technical Writer - State Street Bank & Trust - Boston, MA
(2022-01 - 2024-12)
State Street Digital – Governance & Compliance
- Documented software platform for bank custody of cryptocurrency and tokenized digital assets. Produced collateral to introduce the new platform and shorten client onboarding timeline.
- Delivered end-to-end process flows for platform workflow, accelerating the SDLC Created functional allocation diagrams for inherent risk, controls, and data resources, ensuring the product was fit for purpose.
- Developed learning management system units on blockchain, DLT, smart contracts, and multi-party computation which oriented other parts of the bank to blockchain finance.
- Drafted pilot test cases for Digital Asset Platform business unit acceptance testing streamlining the model for business unit acceptance testing.
- Selected as SME on neurodiversity in the workplace and planned and presented Digital Diversity, Equity, and Inclusion events.
- Collaborated on artificial intelligence model which shortened the RFP process by 30%.
- Assumed project management responsibilities for 200+ governance and compliance deliverables.
Manager, Technical Documentation - PrismHR - Hopkinton, MA
(2017-01 - 2022-12)
- Built and managed global team that delivered end-user product documentation and developer guides for human resources SAAS platform. Set the vision and drove the documentation roadmap to align with corporate strategy, including launch of Spanish interface and localized documentation.
- Developed technical training which reduced onboarding timelines for new hires. Created Standards & Style Guide.
- Coached on writing agile user stories and assigning points for sprints which more accurately portioned the workload.
- Eliminated legacy delivery methods by designing and supporting API documentation website.
- Established automated testing solutions for 2,500+ topics.
- Created a feedback channel that supplied customer metrics and data on pain points, resulting in a 40% reduction in Support tickets and increased customer satisfaction KPIs.
