Front of the House Team Member, Part Time - Tacocina - Brooklyn, NY
(2024-04 - current)
- Provide the highest level of hospitality and service to guests with a warm spirit and attitude. Ensure guests are having the time of their lives.
- Anticipate problems before they happen in order to ensure the safety of guests and team members.
- Lead expeditor responsible for delivering accurate, timely and perfect food orders.
- Maintain a key understanding and knowledge of menu list and alcoholic beverages.
- Maintain food safety standards for all food.
- Assisting team members with any tasks that might disrupt (slow down) the work flow.
- Responsible for cleaning up and closing at the end of each shift, that is, throwing away waste, cleaning up work surfaces and returning items (serving trays, flower vases and other decorative items) to the appropriate storage location.
- Responsible for opening up the store (that is arranging work stations, restaurant decor etc.) and welcoming customers.
Residential Aide, Part Time - African American Planning Commission (AAPCI) - Brooklyn, NY
(2024-03 - 2024-04)
- Maintained the safety and security of all residents in the facility through staff-specific posts, security rounds of the facility, enforcing facility rules and regulations to clients and communicating all incidents/situations to supervisory personnel.
- Provide timely and effective responses to client emergencies, including appropriate and effective response to physical or verbal altercations between clients, and effective interventions in medical emergencies.
- Administered operational procedures to ensure access control, reception fire patrol, surveillance, safety, and documentation of compliance with government regulations. These included: verifying arrival and departure of clients from the premises, maintaining an active client/bed count in the facility, maintaining a vehicle-use log, generating curfew reports/violations/incident reports, and answering the switchboard.
- Distributed and controlled the inventory client supplies, including the distribution of meals on all shifts
- Participated in training and staff-development activities to acquire and maintain both the interpersonal and operational skills necessary for successful job performance.
- Registered new clients, oriented them to the facility, and ensured that all mandated documentation was completed and distributed appropriately.
- Facilitated vacancy control through liaison with funding agencies to accept referrals other than during business hours
- Communicate effectively with other staff to maintain order and achieve the facility's goals and objectives.
- Performed other duties as may be assigned by supervisory staff.
Administrative Assistant, Customer Service - ACACIA NETWORK - Brooklyn, NY
(2023-07 - 2023-08)
- Administrative Assistant to the Director of Social Services (DSS) at a men's homeless shelter.
- Supporting the DSS in the daily operations of the shelter.
- Conducting the intake process of new residents - i.e. welcoming them, signing paperwork, providing care packages and ensuring they understand the rules and regulations of the facility.
- Providing program support when necessary.
- Scheduling meetings within the team and creating weekly agendas.
- Liaising with the DHS and emergency services (police/ ambulatory and medical service providers) to ensure the health and safety of residents.
- Creating Incidence reports as needed.
- Itemizing inventory and ordering more supplies (both office supplies and residential supplies) as directed.
- CPR certified and NARCAN certified.
- Received Crisis Intervention and de-escalation training.
Market Research Associate - VERANEX - Boston, MA
(2020-02 - 2022-09)
- Supported primary research within the Commercial Strategy & Market Access department thereby enabling clients to gain optimal value from innovative medical products and services.
- Provided administrative support for research fieldwork including, but not limited to;
- Online sourcing & recruiting target healthcare (HC) practitioners.
- Scheduling and coordinating telephone/online interviews with said practitioners.
- Meticulous analysis and sorting of healthcare databases.
- Managing the CRM system.
- Managing account payables, tax information and end of the year financial reporting.
- Ensuring swift payment of incentives to research participants.
- Coordinating logistics for advisory board meetings and focus groups.
- Building and maintaining relationships with external recruiting vendors.
- Managing vendor accounts - invoices etc.
- Offering swift and easy customer service.
Customer Service (Door to Door Sales) / Account Executive / Human Resources Assistant Intern - BOLD-MARK - Newark, NJ
(2019-05 - 2019-08)
- Sold two (2) Verizon Fios packages worth three hundred dollars ($300) per month combined to two (2) clients.
- Administered the recruitment of new employees, governed response rates and interview scheduling using Applicant Stream.
- Utilized marketing strategies to build clientele for Verizon Fios in regions of Newark and Belleville.
Intern - Nigerian Healthcare Foundation - Newark, NJ
(2018-10 - 2019-04)
- Recruited and supervised four (4) volunteers for the 2018 fundraiser.
- Managed comprehensive agendas before weekly meetings.
- Coordinated donor participation by contacting previous participants.
- Generated a college register for a prospective outreach program.
Customer Service Representative - Kipling - Elizabeth, NJ
(2018-07 - 2018-08)
- Increased the sales of goods in the store and met target expectations.
- Offered excellent customer service concerning questions about product usability.
- Ensured the floor was clean at all times and items were displayed properly.
- Operated the cashier.
- Collaborated well with team members to ensure customer's needs were met.
Customer Service Representative / Beauty Ambassador - BeautyCon - New York, NY
(2018-08 - 2018-08)
- Increased the sales of Beauty products and met target expectations. I informed customers about the deals and promotions available to drive sales and increased consumer knowledge of the products.
- Offered excellent customer service. I was the customers' first point of contact. I greeted them, welcomed them and introduced them to our beauty products.
- Organized the stand and the merchandise display that is, ensured customers queued properly and items were properly displayed.
- Collaborated well with team members to ensure customer's needs were met; I assisted customers in taking pictures (as we had a mini photo booth) and in collecting samples.
Summer Housing Assistant / Customer Service; Phone Calls - Rutgers University: Office of Housing & Residence Life - Newark, NJ
(2017-05 - 2017-08)
- Managed records and occupancy reports with Excel Spreadsheet.
- Responded to all phone inquiries and maintained a daily maintenance report.
- Partnered with the security to keep residents safe and resolved conflicts in the building, i.e. drug use, medical emergencies, fire emergencies, noise pollution, etc.
- Created and organized recreational activities.
Brand Ambassador (Customer Service) - Kaplan INC - Newark, NJ
(2016-09 - 2017-05)
- Mastered high level networking, communication and organizational skills to effectively promote brand awareness for Kaplan at Rutgers-Newark.
- I created a brand presence on campus by working with student body leaders to host informational sessions and deliver lectures to their members. I was able to create a network with these organizations whereby Kaplan (myself) was invited to speak at events, galas and meetings. Thereby increasing brand visibility and customer base.
- Leveraged social media networks to connect with students and conducted various online campaigns for Kaplan's services (grad school prep information).
- Delivered lectures on study prep information and timelines for grad school exams.
