Elizabeth Castellanos

Organized and dependable candidate successful at managing multiple priorities with 21+ years of experience in health care. Skilled in staffing, scheduling, referrals, payroll, and care coordination. Bilingual in English and Spanish, enhancing communication with diverse patient populations.

Administrator - Angels Care Home Health - Rio Rico, AZ

(2022-02 - 2025)

• Oversaw daily branch operations, ensuring quality and efficiency in service delivery.
• Streamlined the referral acceptance process, enhancing clinical efficiency and patient flow.
• Coding Query for Oasis billing.
• Recruited and managed qualified personnel, fostering a collaborative environment to uphold agency policies.
• Prepared face-to-face packets for Medicare billing, supporting compliance and operational performance.
• Payroll
• Chart Audits
• Streamline meetings
• Cenus growth
• Community outreach
• EMR, HCHB, Outlook, Analytics, Forcura

Community Liaison - Santa Rita Home Health - Green Valley, AZ

(2019-10 - 2022-12)

Developing and present marketing presentations with new and existing clients, participate in major marketing events, establish and maintain business network, community out reach. Intake specialist, insurance verification, prior, auth, review incoming referrals.

Intake Specialist - DEPENDABLE HEALTHCARE SERVICES, INC. - Nogales, AZ

(2015-02 - 2019-10)

Safely ensure transition of patient from hospital and or skill nursing facility to home. Review discharge orders and summary to provide proper care and services. Insurance verification, building cases by collecting medical records for registered nurse home visits, prior authorization, multi-line phone system, Epic and Cerner medical records, scheduling, faxing.

• Obtaining appointments, transportation, Arizona Long Term Care application, authorization and caregiver scheduling.
• Community resources based on needs for patients. Nursing and home health aide payroll.

Birth Recorder/Medical Records Clerk - Holy Cross Hospital - Rio Rico, AZ

(2013-01 - 2015-02)

• Streamlined birth certificate registration processes to enhance documentation accuracy and ensure regulatory compliance.
• Managed electronic medical records (EMR) systems, maintaining confidentiality and supporting quality metrics in patient record accuracy.

Prenatal Clerk - Mariposa Community Health Center

(2009-04 - 2011-06)

appointment scheduling, prior authorizations, referrals, prenatal intake, insurance verification, monthly prenatal/delivery reports on word excel software, Ahcccs Total OB package verification, benefits and eligibility, precertification for delivery and OB care, Pragmatics Salud an WIC information/referral EMR Abstractor: Scanning and converting paper chart into electronic medical records using Nextgen software.

Medical Assistant Back Office - Total Care - Ahwatukee, AZ

(2003-12 - 2006-12)

• Conducted patient check-ins and managed callbacks for test results, enhancing patient experience and ensuring timely communication.
• Executed various clinical procedures including blood draws, EKGs, and spirometry, contributing to improved clinical efficiency and patient flow.

Associate - Health Care administration - Pima Medical Institute-Tucson (2017-12 - 2018-03)

Vocational training - Medical Assistant - Pima Medical Institute (2003)