Elizabeth Causby

I am an aspiring Patient Care Coordinator with a Bachelor of Science in Health Administration and progressive customer service experience spanning management, operations, and healthcare-related coordination. I have a proven ability in scheduling, multitasking, and quality assurance while managing competing priorities in fast-paced environments. I am Skilled in Microsoft365, protected health information protocols, and billing operations, with a strong emphasis on professionalism, accountability, and problem-solving.

I can demonstrate success in team coordination and delivering exceptional service to diverse client populations.

Assistant Manager at Sonic Drive In (2020-07 – Present)

• Coordinated staff schedules to ensure consistent coverage and service delivery
• Managed customer communications and resolved service concerns with professionalism
• Monitored team attendance and addressed scheduling conflicts promptly
• Provided administrative support for quality assurance and compliance initiatives
• Prioritized multiple tasks effectively while managing competing operational demands

Customer Service Representative at Select Quote (2017-05 – 2020-11)

• Monitored account status and proactively addressed discrepancies to maintain service continuity
• Managed high-volume caseload while maintaining detailed documentation and compliance standards
• Resolved customer concerns through professional communication and timely follow-up protocols
• Communicated effectively with multiple stakeholders to ensure seamless customer experience
• Coordinated service authorizations and renewals with insurance providers ensuring uninterrupted coverage

Cashier at Walmart (2015-09 – 2017-05)

• Managed high-volume customer interactions while maintaining professionalism and service quality
• Resolved customer concerns and payment discrepancies through effective problem-solving
• Processed transactions accurately while prioritizing efficiency during peak service periods
• Coordinated with team members to ensure consistent coverage and operational continuity

Bachelor of Science in Health Administration – University of Phoenix (2026)

High School Diploma – Sonoraville High School (2017)