Customer Service Representative
Customer Service and Office Administration professional with over 20 years of experience supporting customers, patients, and internal teams in healthcare, benefits administration, and call center environments. Strong background in phone-based support, appointment scheduling, billing assistance, data entry, and CRM systems. Recognized for reliability, attention to detail, HIPAA compliance, and the ability to resolve issues efficiently.
Seeking long-term, full-time employment in a customer service or office administrative role.
Customer Service Representative - CaregiverBrightStar - Cedar Rapids, IA
(2025-03 - 2025-12)
Office Administrator / Billing - National Seating & Mobility - Iowa City, IA
(2024-09 - 2025-08)
Administrative Assistant - Life Connections - Cedar Rapids, IA
(2022-06 - 2024-08)
Customer Service Representative - Benefits Management Group, Inc. - Cedar Rapids, IA
(2019-05 - 2022-04)
Customer Service for Medicare Program & Dept. of Education Student Loans - GDIT - Coralville, IA
(2007-08 - 2019-05)
Healthcare Information Management - New Horizons Computer Learning Centers (2014)
Medical Assistant Program - Kirkwood Community College (2013)
