Elizabeth Douglas

Reliable shift manager with extensive experience in fast-paced food service and retail environments. Skilled in team leadership, cash handling, and resolving customer concerns. Demonstrated ability to maintain organization, ensure inventory accuracy, and deliver exceptional service during high-volume shifts. Proven track record of fostering positive customer relationships and upholding company standards.

Willing to relocate: Anywhere

Overnight Manager at McDonald's (2022-01 – 2026-09)

• Maintained cleanliness and organization of work area, improving efficiency by restocking supplies and sanitizing equipment
• Provided friendly and attentive service to customers, increasing satisfaction by addressing concerns and special requests promptly
• Collaborated with kitchen staff to ensure timely preparation of orders during peak hours, reducing wait times
• Handled cash transactions safely, adhering to company policies and minimizing discrepancies
• Maintained a positive attitude in fast-paced environments while handling multiple tasks, ensuring smooth shift operations
• Resolved customer complaints effectively by listening attentively and offering appropriate solutions, enhancing guest loyalty
• Fostered positive relationships with regular customers through personalized service, contributing to repeat business

Overnight Store Clerk at 7-11 SEVEN ELEVEN (2018-03 – 2021-08)

• Provided exceptional customer service to all store patrons, ensuring a positive shopping experience and repeat visits
• Managed cash register operations, accurately processing transactions and maintaining proper cash balances to reduce errors
• Stocked shelves and maintained inventory levels, ensuring product availability and minimizing out-of-stock situations
• Monitored expiration dates of perishable items and rotated stock, reducing waste and maintaining product quality
• Assisted in receiving and inspecting merchandise deliveries, verifying accuracy to maintain inventory integrity
• Maintained cleanliness and organization of store shelves, displays, and checkout area, enhancing store appearance
• Operated lottery machine and processed ticket sales according to established procedures, ensuring compliance
• Followed safety protocols when handling hazardous materials such as cleaning agents or fuel pumps, reducing risk
• Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and loyalty
• Maintained accurate records of daily sales transactions for accounting purposes, supporting financial accuracy