Elizabeth Faulkner

Strategic and personable administrative professional with more than eight years of experience supporting teams in dynamic and high energy environments including hospitality, retail, construction, and luxury travel. Proven track record in managing office coordination, cross-functional teams, and streamlining administrative processes to enhance day to day productivity. Adept at handling multiple tasks in a variety of fast-paced environments.

Passionate about fostering inclusive, efficient, and collaborative work environments while continuously seeking opportunities to improve systems and support business goals.

ADMINSTRATIVE ASSISTANT at INGLETT & STUBBS (2025-08 – Present)

• Support operations by preparing agendas, taking minutes, and maintaining accurate meeting documentation.
• Coordinate temporary labor schedule.
• Optimize Superintendent's meeting schedule.
• Coordinate new hire onboarding and IT equipment.
• Manage office supplies stock.
• Process time for temporary hourly associates' payroll.
• Coordinate weekly foremen events and lunches.
• Manage various jobsites' material inventory schedules.
• Identify inefficiencies and implement workflow improvements.
• Organize and submit expense reports for superintendent.
• Create and submit purchase orders to the internal purchasing team.
• Maintain daily foremen and superintendent reports for jobsite.
• Greet incoming vendors and contractors.
• Track and maintain jobsite personnel authorization.

OFFICE MANAGER at PUTTSHACK (2023-04 – 2025-08)

• Supported Director of Operations and leadership team by managing complex schedules, meetings, and multi-department communication.
• Oversaw internal project execution and operational initiatives, ensuring alignment with executive priorities and deadlines.
• Coordinated training staff travel and onboarding logistics for new venue staff.
• Tracked and maintained daily revenue/expense reports, collaborating with corporate finance team.
• Ensured accuracy and confidentiality in handling sensitive business, financial, and personnel information.
• Processed and managed weekly payroll and expense reporting through ADP and internal financial systems.
• Managed invoice coding, weekly processing and monthly vendor statement reconciliation.
• Maintained client and vendor relationships, supporting prompt communication and accurate documentation.
• Tracked and maintained venue permits and licenses in collaboration with corporate legal department.

EXECUTIVE & MARKETING ASSISTANT at EXTRAORDINARY JOURNEYS (2020-05 – 2023-04)

• Protected and optimized CEO's time by strategic calendar management.
• Coordinated travel logistics for domestic and international trips, including detailed itineraries, accommodations, and transportation.
• Facilitated high-priority meetings with internal teams and external partners.
• Created executive presentations, reports, and communications.
• Identified inefficiencies and implemented workflow improvements.
• Executed executive-level projects involving marketing initiatives, presentation design, and internal communications.
• Oversaw digital asset library for marketing initiatives, supporting content organization and cross-team accessibility.
• Partnered with the Head of Marketing to execute email campaigns.
• Maintained and updated client relationship and contact databases, ensuring accurate records for outreach and follow-up.
• Orchestrated logistics for company-wide meetings, retreats, and webinars.
• Conducted strategic research to identify social media growth opportunities, contributing to a 30% increase in audience engagement.
• Supported departmental operations by preparing agendas, taking minutes, and maintaining accurate meeting documentation.
• Maintained and organized confidential client and company information.
• Facilitated onboarding of new hires and coordinated distribution of remote work equipment.
• Monitored and reported executive department credit card expenses.

RENOVATION PROJECT COORDINATOR at DAVIDSON HOTELS (2018-03 – 2020-05)

• Partnered with ownership and leadership to develop and monitor capital expenditure budgets.
• Supported Senior Directors in creating detailed renovation budgets, schedules, and contracts.
• Played a key role in launching a corporate engineering committee to act as a companywide resource for engineering solutions and management.
• Managed dynamic project calendars and tracked milestones via project management software.
• Utilized project management systems to monitor receivables, budgets, and deliverables renovations.
• Oversaw AIA contract billing, purchase orders, and change orders.
• Acted as a cross-functional liaison, providing regular updates and ensuring open communication.
• Maintained detailed documentation for renovation projects.
• Coordinated contractor onboarding, verifying safety compliance and documentation to maintain regulatory standards.
• Enhanced stakeholder relationships by providing timely project updates and maintaining transparency.
• Identified process gaps and implemented improvements to increase team productivity.

NEW CONSTRUCTION PROJECT COORDINATOR at ELITE FLOORING (2017-09 – 2018-03)

• Maintained project installation schedules and calendars.
• Monitored material usage and inventory for ongoing renovations.
• Ensured cost-effective procurement and timely delivery to warehouse storage and job sites.
• Administered AIA contract billing, purchase orders, and change orders.
• Contributed to successful project outcomes by effectively managing workorder creation and scheduling.
• Fostered collaboration across departments, sharing performance metrics and aligning teams toward ontime and on-budget project execution.
• Review floor plans, and material purchase orders to generate installation instructions and diagrams.

ACCOUNTS PAYABLE at ELITE FLOORING (2015 – 2017)

• Managed end-to-end accounts payable processes, ensuring timely invoice processing and accurate financial recordkeeping via Microsoft Dynamics SL.
• Processed and validated executive expense reports.
• Set up and managed credit card accounts for new executive hires, supporting secure onboarding and expense tracking.
• Leveraged accounting systems to manage debit/credit entries and ensure balance sheet accuracy.
• Processed weekly vendor payments and reconciliations.
• Partnered with auditors to support quarterly and year-end audits, providing detailed documentation.
• Used Microsoft Dynamics to analyze and optimize A/P workflows, increasing departmental efficiency.
• Created detailed A/P reports and financial summaries for monthly executive reviews.
• Conducted inventory audits to ensure accurate invoicing of materials to the warehouse.
• Onboarded and trained new A/P staff on software tools and processes.

CUSTOMER RELATIONS SPECIALIST at ELITE FLOORING (2013 – 2015)

• Managed all customer-facing communications and service tracking, ensuring timely resolution and satisfaction.
• Scheduled and coordinated client installation requests across five different cities in the Southeast region for the multi-family division.
• Produced daily performance and service reports for use by sales leadership in forecasting and client reviews.
• Resolved customer issues swiftly and professionally, driving higher satisfaction and repeat business.
• Maintained office appearance and tracked the stock of office supplies.
• Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
• Delivered front-desk customer service with a focus on professionalism and responsiveness.
• Managed high-volume inbound call, routing with consistent accuracy and customer focus.

Mass Communication Coursework – University of North Georgia (2011 – 2012)

High School Diploma – North Gwinnett High School (2010)