Administrative Manager at Move Indy (2024-08 – Present)
Administrative Manager for a rapidly-growing moving company
- Develop and maintain a range of documentation for a rapidly-growing moving company, including Standard Operating Procedures, handbooks, sales playbooks, training manuals, and technical guides.
- Build and refine lead tracking systems to streamline workflows, cutting internal follow-up failures by 90% and reducing dormant leads by 79% across a team of 12 sales-focused employees.
- Collaborate with leadership to support change management through process mapping and user-friendly SOP creation; facilitate training sessions for CRM systems including HubSpot and Super Move.
- Audit sales, customer service, and operations projects daily to resolve missed actions.
- Conduct detailed cost tracking and compensation analyses.
Founder; Chief Operations Officer at The Feins Group (2021-06 – 2025-05)
Directed operations for a high-producing team of 14 luxury real estate agents
- Directed operations for a high-producing team of 14 luxury real estate agents, including the generation of MLS entries and sales contracts, utilizing software and databases including Matrix, SkySlope, Form Simplicity, Xpressdocs, and the Compass Business Tracker suite.
- Created SOPs and templates to ensure consistency in listing presentations, CMAs, and marketing efforts.
- Designed and maintained internal databases to monitor transactions and performance metrics.
- Produced high-impact data reports and email newsletters (8,000+ weekly recipients, 61% open rate).
Co-Founder; Office Manager at Bridging the Gap Physical Therapy (2019-11 – 2021-06)
Co-founded and managed a successful cash-based physical therapy clinic
- Established a successful cash-based physical therapy clinic that grossed over $450,000 in its first year.
- Managed all operations, SOP development, and client engagement strategies from the ground up, including the development of 19 scripted workflows for client acquisition, achieving a 94% lead-to-client conversion rate and an average of 18.6 sessions per client.
- Authored and enforced 26 internal policies to earn Blue Zone Certification, aligning the clinic's reputation with wellness-focused standards.
- Managed all CRM and data systems related to KPIs, scheduling, financials, and client records.
