Premier Advocate - Apple team
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Direct customer service related to health insurance through employer, Health System Navigation, Benefit Explanation, Claims Resolution, care coordination, Provider Matching, Digital Support, Text to Chat support with members through the UHC portal, High Tier client management, Customer Care Leadership
Premier Advocate - Apple team - UnitedHealth Care - Chico, CA
(2025-12)
Direct customer service related to health insurance through employer, Health System Navigation, Benefit Explanation, Claims Resolution, care coordination, Provider Matching, Digital Support, Text to Chat support with members through the UHC portal, High Tier client management, Customer Care Leadership
Advocate4me - UnitedHealth Care - Chico, CA
(2019-03 - 2025-12)
Awarded UHC Service Hero 2020
Advocate4me - UnitedHealth Care - Chico, CA
(2019-03 - 2019-12)
Parking Officer - Mt. San Antonio College - Walnut, CA
(2012-10 - 2018-06)
Information Kiosk Attendant/Cashier, Parking Citations, Automobile Lockouts and Battery Jumps
Special Police Officer - GEORGETOWN UNIVERSITY - Washington DC
(2009-02 - 2012-05)
Awarded Employee of the Month – April 2011. Awarded Commitment to the LGBTQ Community Award – April 2012
Accounting Clerk - ANSER - Arlington, VA
(2008-08 - 2009-01)
Assist GL, Billing and AP departments with Administrative Task, Logging / Coding / Approving Contract invoices for payment, Filing, Account Reconciliation, AP and Non AP Invoice Entry and Processing, Market Research for Government Approvals of Subcontractors and Consultants
Accounts Payable Clerk - DIGNEY YORK - Vienna, VA
(2008-02 - 2008-08)
Full Cycle AP, Checked Batches, Month End Reconciliation, Filing, Order Office Supplies, Scheduled Fed-Ex and UPS deliveries, Answered Phones/Front End Reception
CSR - KOHLS - Ontario, CA
(2007-12 - 2008-01)
Floor Representative, Loss Prevention
Accounts Payable Clerk - LMI - Ontario, CA
(2007-03 - 2008-01)
Matching and Coding, Entering Invoices for payment, Checked batches, Printed checks, Ran Month end reports for AP, Filing, Special projects, Scanning
Accounts Payable Clerk - THE PRESS ENTERPRISE - Riverside, CA
(2006-07 - 2006-12)
Matching and Coding, Entering invoices for payment, Checked batches, Filing
Billing Specialist - COOL TRANSPORTS - Colton, CA
(2006-01 - 2006-07)
Fuel Transport Billing Clerk, Answered Multi-lined Phones, Data Entry
Vendor Support Specialist - PCV MURCOR - Pomona, CA
(2005-05 - 2005-12)
Vendor Counseling, Vendor Setup, Data Entry, Reviewing Daily Rejected Orders Reports, Front Desk Reception
Bookkeeper - BRYMAN COLLEGE - Ontario, CA
(2004-03 - 2005-03)
Accounts Payable matching and coding, Account Receivable collection calls, Posted payments, Prepare tuition deposits, Reviewing Daily / Weekly / Monthly Reports, Closed Out and Calculated Files for Dropped and Graduated Students, Managed and Posted Charges for Student Ledgers, Maintain filing
AA Transfer - Sociology - Mt.
College (2016-02 - 2018-06)
Liberal Arts AA - Social and Behavioral Science - Mt.
College (2016-02 - 2018-06)
Certificate - Law Enforcement - Consortium of Universities Campus Law Enforcement Institute (2009-05 - 2009-07)
Diploma - Covina High School (1996-09 - 2000-06)
