Elizabeth Floyd-Black

Educated, and enthusiastic employee who is happy to take an entry-level position to work an organization that will give me experience in the healthcare field. I have had a wide variety of working and volunteering experiences that will allow me to adapt and succeed at this position.

Injury Auto Claims Adjuster at USAA (2014-08 – 2025-09)

Consistently gained higher and more complex positions from entry-level adjuster to Senior Bodily Injury Adjuster.

• Evaluating medical billing, determining proper claim value, and negotiating 6 figure settlements with personal injury attorneys
• Determines liability, assesses damages, and negotiates settlements with attorneys while ensuring compliance with insurance policy terms and legal requirements
• Frequently works with financial experts (economists, accountants), medical experts, and vocational experts to obtain accurate assessments of damages, especially in complex cases involving catastrophic injuries, long-term care needs, or diminished earning capacity
• Evaluates complex information to determine claim value and economic damages, applying valuation methods, and understanding statistical reports, actuarial tables, and other quantitative information

Human Resources Business Operations Analyst (Rotation) at USAA (2019-04 – 2020-04)

• Fulfilled data compellation, reporting, analytics, and project support for the various companies within the association (bank, insurance, investments)
• Coordinating and leading weekly and monthly meetings amongst the various matrixed doctors
• Collaborated with stakeholders, documented requirements, and supported the implementation of changes to new employee training, recruiting, and labor projections

Real Estate Software Engineer (Rotation) at USAA (2022-09 – 2025-03)

• Under direct supervision, designed, developed, coded, and tested technical solutions
• Acquired foundational knowledge of Java programming
• Participated in code and design reviews
• Troubleshooted design and technical issues

Various Positions up to Assistant Store Manager at Fry's Food and Drug (1995-08 – 2014-08)

• Achieved sales and used cost control practices to obtain gross and net profit budgets for assigned departments of the store
• Analyzed financial reports to identify areas of opportunity
• Lead teams in planning, implementing, and executing merchandising and operating initiatives
• Assisted in financial performance discussions regarding budgets and targeted goals

Associate in Applied Science in Nursing – Maricopa County Community Colleges

Master's Degree in Business Administration – West Texas A & M