Patient Safety/System Legal Claims Coordinator, Quality Assurance - Munson Healthcare Otsego Memorial Hospital - Gaylord, MI
(2022-07)
- Works in collaboration with senior leadership to analysis, recommend, and implement strategies for a culture of safety.
- Provides education and training to staff, patients, and families on patient safety best practices, policies, and procedures.
- Collaborates with Information Systems Department to certify the electronic medical record is maintained to support best practice and ensure patient safety.
- Maintains a working knowledge of applicable Federal, State, and accrediting body health care regulations to ensure compliance.
- Coordinates patient safety event reports; investigates each as warranted based on specific severity levels or common causes.
- Monitors and analyzes patient safety data and implemented improvement projects to address areas of concern.
- Supervise root cause analysis and developed plans to address specific patient safety incidents.
- Collaborated with healthcare staff and leaders on patient safety initiatives and organized quality improvement projects.
- Reviews medical records to support claims processing and legal/clinical documentation
- Analysis and process new legal claims, maintains accurate records, and prepares reports for stakeholders.
- Offers oversight, direction, and mentoring to medical staff for legal concerns including malpractice claims.
- Represent the company at trials, depositions, hearings, mediation, and arbitration.
Director Risk Management, Corporate Compliance, and Patient Safety Officer - Munson Healthcare Otsego Memorial Hospital - Gaylord, MI
(2019-12 - 2022-07)
- Managed investigations and resolved concerns.
- Worked collaboratively with senior management on operations and progress.
- Performed statistical analyses to identify trends, variations, patterns, and insights.
- Collaborated closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Recognized by management for providing exceptional customer service.
- Provided oversight and guidance of internal auditing processes, including the identification of potential areas of compliance vulnerability and risk.
- Recommended methods to reduce ongoing hazards with improved techniques, processes, and materials.
- Assessed workplace compliance with essential safety standards and government regulations, initiating remediation processes to correct deficiencies.
- Monitored to ensure EMR was compliant with best practice standards.
- Determined the root causes via in-depth investigations and identified potential prevention strategies to mitigate future risks.
- Managed departmental budget.
Adjunct Professor - Ferris State University - Big Rapids, MI
(2014-01 - 2022-01)
- Responsible for clinical visits to respiratory care students
- Educate students on proper procedure techniques when necessary.
- Documented student assignments, attendance, and test scores in online reporting systems.
- Tutored and coached students to help them achieve personal and academic goals.
- Fostered classroom environment conducive to learning and building character.
Cardiopulmonary Supervisor - Munson Healthcare Otsego Memorial Hospital - Otsego, MI
(2015-01 - 2019-12)
- Led front-end employees by example showing integrity and accountability.
- Focused on increasing department revenue.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives, and communication goals.
- Resolved patient complaints.
- Responsible for the hiring of new employees and facilitated daily schedules and adjusts staff levels based on a department's needs.
- Increased production by reducing turnover, eliminating waste, and enhancing quality.
- Conducted evaluations and reviews for employees and identified and corrected performance concerns.
Registered Respiratory Therapist-Team-leader/Charge - McLaren Northern Michigan Hospital - Petoskey, MI
(2012-01 - 2015-01)
Medical Floors Adult/Pediatrics/Neonatal /Adult ICU.
- Provide and operate various respiratory care equipment types, including but not limited to oxygen therapy, nebulization therapy, apnea monitoring, suctioning, and nasal CPAP ventilation.
- Monitor the patient's physiological responses to therapy, such as vital signs, arterial blood gases, and blood chemistry changes, and consult with a physician if adverse reactions occur.
- Provide teaching and communicates instructions to the patient and family.
- Charge therapist duties, including the delegation of assignments and attending all medical emergencies.
