Elizabeth Hyde

Experienced administrative and customer service professional with a strong background in office management, front desk operations, healthcare support, and team leadership. Proven ability to manage daily operations, communicate effectively with clients and staff, multitask in fast-paced environments, and provide compassionate customer care. Seeking an administrative or front desk position where strong organizational and communication skills can contribute to team success.

Executive Group Manager - RD Industries

(2021-03)

• Managed daily administrative and operational functions for executive teams
• Provided customer service and client support through phone, email, and in-person communication
• Coordinated schedules, handled documentation, and maintained organized records
• Assisted with employee supervision, training, and team support
• Resolved customer concerns professionally and efficiently
• Maintained strong communication between management, staff, and clients

Administrative Lead - Airo Mechanical HVAC

(2017-03 - 2021-01)

• Managed front office operations and daily administrative tasks
• Scheduled appointments and coordinated technician dispatching
• Answered multi-line phone systems and assisted customers with service requests
• Processed paperwork, invoices, and customer records accurately
• Maintained organized filing systems and office documentation
• Supported management with reporting and office coordination

CNA / Med Technician - Multiple Assisted Living & Long-Term Care - Mooresville, NC

(2013-08 - 2017-03)

• Assisted residents with daily living activities including bathing, dressing, grooming, and feeding
• Administered medications according to physician instructions and facility procedures
• Monitored resident health and reported changes to nursing staff
• Maintained accurate patient documentation and medication records
• Communicated resident updates and care information to family members
• Provided compassionate care in fast-paced healthcare environments

High School Diploma - Bandy's High School