Elizabeth J

Empathetic, detail-oriented professional with hands-on experience in case management, program coordination, and multi-agency collaboration supporting individuals through mental health, addiction and housing challenges. Skilled at building trust with diverse clients and in forging collaborative networks with community partners. Maintains rigorous standards for compliance, documentation, and ethical practice in grant-funded settings.

Advanced skills in trauma-informed care, motivational interviewing, and holistic resource navigation. Nearing completion of a Bachelor of Social Work (anticipated summer 2026).

Case Manager - Grace House of Itasca County - Itasca County, MN

(2024-09)

• Provide trauma-informed case management to participants with complex mental health, substance use, and housing needs.
• Collaborate closely with probation officers, treatment providers, and community agencies to coordinate care, facilitate referrals, and address domestic violence, legal, and mental health related barriers.
• Ensure full HUD compliance, managing documentation, eligibility, and budget reporting with ELOCCS.
• Respond to crises using motivation interviewing and trauma informed strategies; support participants in setting and achieving recovery and stabilization goals.
• Contribute to ongoing policy development and process improvement to enhance program quality and outcomes.

Housing Resource Specialist - Grace House of Itasca County - Itasca County, MN

(2023-11 - 2024-09)

• Helped clients secure housing and connect with community resources, providing support with empathy and respect.
• Maintained organized communications and records, contributing to overall program effectiveness.

Volunteer Coordinator - Grace House of Itasca County - Itasca County, MN

(2023-03 - 2024-09)

• Supported volunteer recruiting, training, scheduling, and team integration for daily shelter operations.
• Maintained effective working relationships with a network of service providers.
• Navigated urgent situations calmly and efficiently, connecting individuals to legal services and advocacy organizations as needed.

Coordinated Entry Accessor (HMIS Licensed) - Grace House of Itasca County - Itasca County, MN

(2024)

Concurrent role

• Conduct standardized assessments using HMIS, ensuring fair and confidential prioritization for clients seeking housing and support.
• Collaborate with partner agencies for referrals and service integration.

Volunteer Paraprofessional - Lighthouse Christian Academy

(2022-09 - 2023-05)

• Provided targeted academic and social/emotional support for students.

Teller - U.S. Bank - Fergus Falls, MN

(2011 - 2012)

• Delivered attentive customer service and ensured transactional accuracy.

Personal Care Attendant - Lutheran Social Services/New Dimensions - Fergus Falls, MN

(2006 - 2010)

• Supported vulnerable clients with everyday tasks and companionship.

Hostess/Server - Applebee's - Fergus Falls, MN

(2008 - 2009)

• Excelled in multitasking and providing friendly, timely service.

Career Pause - Self-Employed

(2012-03 - 2022-01)

• Managed household and family needs, developed advanced organizational, multitasking, and crisis navigation skills.

B.S. - Social Work (BSW) - Southwest Minnesota State University (2026-06)

High School Diploma - PSEO - Minnesota State Community and Technical College (2008)