Elizabeth Linville

Motivated professional with leadership experience as Head Line Operator at Able Manufacturing, overseeing department operations and training staff. Demonstrated strong customer service skills at J&R Trucking and Burke Marketing Research. Recently completed a Bachelor of Science in Counseling with a focus on addiction and substance abuse, reflecting dedication to personal and professional growth.

Willing to relocate: Anywhere

Behavioral Health Case Manager CMII at Creoks Spring Creek Recovery Center (2025-06 – Present)

• CMII, Discharge Planning, Setting up outpatient appointments for clients upon discharge
• Conducting needs assessments with clients to identify problem areas and identify areas clients need help with
• Setting up eligible clients with SoonerCare/Medicaid
• Documentation including simple and progress notes, EMR and Go Health experience
• Crisis intervention and stabilization
• Facilitate topic driven groups with clients
• Answering facility phones neither confirming nor denying clients information without any active HIPPA compliant ROI's
• Activation of HIPPA compliant ROI's
• Working closely with medical professionals and providing updates on clients symptoms and medication side effects during daily treatment team meetings
• Upholding HIPPA regulations and ethical code of conduct at all times
• Setting clients up with drug and alcohol treatment
• Getting clients into sober-living homes, transitional housing programs and group homes

Server at Cracker Barrel (2020-11 – 2021-01)

• Served tables and performed side work, ensuring efficient service and guest satisfaction
• Rolled silverware and maintained stocked supplies to support smooth restaurant operations

Retail Associate at Dollar tree (2019-09 – 2020-11)

I was a cashier and I stocked shelves

Fiberglass Roller/ Tainer/ Line Lead at Able Manufacturing & Assembly (2019-09 – 2020-08)

• Oversaw training for all department staff, ensuring consistent quality and safety standards
• Supported other lines as a roller, increasing team flexibility and productivity
• Promoted to Head Line Operator after 6 months, managing department operations for optimal workflow

Customer Service Representative at J&R TRUCKING (2016-08 – 2017-08)

• Handled incoming calls and resolved customer questions and concerns, enhancing customer relations

Customer Service Representative at Burke Marketing Research (2009-05 – 2010-06)

• Conducted customer service surveys for various companies, gathering feedback on diverse topics

B.A. in Counseling/chemical dependancy – Grand canyon university (2019-08 – 2024-08)