E-Commerce Shopper - Shaw's Supermarket - Beverly, MA
(2024-01)
- Help customers establish and adhere to a shopping budget
- Prioritize deadlines to ensure timely delivery of groceries
- Product knowledge to offer substitutions for out of stock items
- Attention to detail to ensure customers receive correct orders
- Communicating with customers regarding orders via phone apps and text messages
Customer Service Representative - The Home Depot - Reading, MA
(2022-01 - 2022-12)
- Addressed customer needs and concerns
- Provided support to internal and external customers
- Boosted sales revenue by educating customers on diverse and supplemental merchandise options
- Answered customer inquiries regarding product availability, prices and promotions
- Opened and activated new accounts
- Utilized appropriate software for Special order requests, scheduled delivery and/or merchandise in-store pick up
- Answered customer phone calls in timely manner
- Conducted special order Audit for customer follow up or return of merchandise to store floor or vendor
- Practiced Negotiation skills when selling damaged goods
Customer Service Representative - OnBrand24 - Beverly, MA
(2019-01 - 2019-06)
- Service Memberships to multiple Online Shopping Rewards Programs
- Process cancellation requests of those Online Shopping Rewards Programs
- Answer any inquiries pertaining to the Membership of any Online Shopping Rewards Program
Bilingual Customer Service Representative - Lightbridge, Inc. - Lynn, MA
(2005-01 - 2005-08)
Promoted from Credit Analyst to Customer Service Representative after three months on the job
- Provided bilingual customer service to Sprint Cell phone carrier callers
- Responsible for problem resolution with regards to billing inquiries, rate plan changes, etc.
- Reviewed credit applications, conducted credit checks, and analyzed credit histories
- Processed customer information and performed additional data entry as needed
Loan Processor - Randstad Staffing: Salem Five Mortgage Dept. - Salem, MA
(2012-12 - 2013-02)
- Assisted in the Audit of Closing Packages for final Post-Closing Audit
- Reviewed post Closed Loan Packages for accuracy including compliance with the clearance of Post-Closing conditions
- Followed up with Settlement Agent for missing documents and discrepancy issues
- Cross-referenced vital information in lender Servicing Software and Closing documents
Post-Closing Paralegal - Kriss Law & Atlantic Closing & Escrow, LLC - Needham, MA
(2012-08 - 2012-10)
- Verified post-closing package met Lender requirements
- Submitted funding documents and closing packages to lender in a timely fashion
- Answered client post-closing inquiries and resolved pending issues
- Responsible for carrying out a great deal of the Post-closing manager duties during her absence
Family Law Paralegal Intern - Reade & Reade Attorney Counselors - Danvers, MA
(2012-02 - 2012-05)
- Evaluated client files for Trial Preparation and assembled monetary disclosure documents
- Analyzed documents and facts in preparation of Motions, Interrogatory Responses, Production of Documents and 410 Financial Disclosures; Drafted Correspondence
Residential Real Estate Paralegal - Simmons & Schiavo, LLC - Malden, MA
(2006-11 - 2007-07)
Promoted from receptionist to Legal Assistant
- Drafted title commitments, closing protection letters, Quitclaim Deeds, Homestead, Mortgagee and Owner's Title Policies, etc.
- Scheduled closing dates with lenders, real estate professionals, and attorneys
- Prepared recording documents for courier or FedEx and delivered documents for recording at the Middlesex Registry of Deeds
Residential Real Estate Paralegal - Gill, Devine, PC - Cambridge, MA
(2007-07 - 2008-10)
- Ran title search reports on refinances and cleared outstanding liens on both Refinances and Purchases
- Trained new hire; Tracked and recorded discharges Drafted HUD-1 for Lender's approval
- Distributed checks to brokers, municipalities, and other parties involved
- Handled workload of real estate conveyance cases from inception to closing with the supervision of lawyer
Case Manager Intern - Crowe, Paradis & Albren, LLP - Wakefield, MA
(2005-01 - 2006-01)
- Conducted telephonic interviews with claimants and Completed Social Security Disability Insurance reports
- Communicated with Social Security Administration regarding the status of claims
- Collection of attorney fees and past due benefits
- Interpreted for Spanish speaking clients; managed all foreign-speaking clientele utilizing a Language Line Interpreter Service
Receptionist Internship - Legal Office of Attorney Applebaum - Salem, MA
(2001-12 - 2002-06)
- Greeted clients and attended to the phone lines
- Filed records, typed memos, correspondence and other documents
- Alongside the attorney, completed the intake interview for foreign clients
Secretary/Telephone Operator - Clark University - Worcester, MA
(2004-01 - 2004-05)
- Conducted telemarketing efforts to recruit students for the University
- Advertised the Millennium Leadership Conference
- Operated the switchboard to handle inbound and outbound calls; transferred phone calls to various locations on campus
