Elizabeth Myers

Healthcare operations and rehabilitation service line leader with 20+ years across outpatient orthopedics, hospital-based rehabilitation, home health, and private practice ownership. Prove record building and scaling clinic operations, improving access and throughput, and strengthening operating routing. Experienced managing budgets and full P&L, developing staffing models and referral relationships, and using performance data to improve profitability, productivity, service quality, and employee and patient satisfaction.

Relocating to be closer to family.

Founder/Owner/Clinic Director at MYERS PHYSICAL THERAPY (Feb 2017 – May 2026)

• Founded, owned, and operated an outpatient orthopedic physical therapy practice with full responsibility for operations, patient experience, financial performance, human resources, compliance, vendor relationships, business development and strategic planning
• Held full P&L responsibility, including budgeting, payroll, revenue cycle oversight, payer mix, overhead control, capital expenditures, supply/equipment decisions, software selection, and contract/vendor management
• Achieved profitability in the clinic's first year and sustained 37-51% profit margin throughout business lifetime
• Tripled revenue in the first two years
• Managed performance across KPIs including visit volume, therapist productivity, cancellations/no-shows, referral conversion, payer mix, authorization use, documentation timeliness, plan-of-care completion, and discharge outcomes
• Maintained 90% therapist productivity through scheduling routines, patient engagement, expectation setting, and consistent follow through
• Developed SOPs, staff expectations, documentation processes, patient communication workflows, and operating routines to support consistent care delivery, service quality, and scalability
• Served as HIPAA privacy/security and operational compliance lead, overseeing documentation controls, patient communication safeguards, vendor-related risk, and corrective workflow changes
• Built referral relationships with physicians and community partners through outreach, education, and service positioning

Physical Therapist/Clinical Instructor at ADVANCED PHYSICAL THERAPY (Dec 2012 – Feb 2017)

• Partnered with physicians, nurses, and social workers from outside agencies in an interdisciplinary chronic pain program to improve patient education, adherence, care coordination, and outcomes
• Served as clinical instructor for third-year physical therapy students in outpatient orthopedic clinic

Contract Physical Therapist/Interim Clinic Director at MVP PHYSICAL THERAPY (Aug 2012 – Nov 2012)

• Provided interim clinic leadership for daily operations while maintaining direct patient care responsibilities in an outpatient orthopedic setting
• Increased average daily patient encounters by 25% in under three months by improving patient engagement, plan-of-care completion, scheduling discipline, and operational follow-through

Lead Physical Therapist/Clinical Instructor at PEACEHEALTH KETCHIKAN MEDICAL CENTER/KETCHIKAN GENERAL HOSPITAL (Nov 2007 – Jun 2012)

• Supported Director of Rehabilitation managing a hospital based, multidisciplinary rehabilitation department, including daily workflow coordination, hiring, onboarding, orientation, evaluation, staff development, and clinic operating routines
• Proactively drove strategic clinic expansion that tripled outpatient visit volume
• Independently analyzed population need vs clinic capacity, recommended growth to leadership, and assisted with development of expansion plan
• Designed a tuition reimbursement/scholarship recruitment strategy that helped scale the department from 5 to 13.5 FTE in one year
• Led project to streamline patient intake and scheduling processes, redesign visit models, and align staffing with demand forecasting
• Collaborated across the service line to standardize handoff communication from inpatient, home health, and outpatient across rehab, nursing, and surgical departments to enhance care transitions
• Participated in cross-functional project to prepare for an Electronic Health Record (EHR) transition to Epic
• Mentored junior clinicians, pre-physical therapy students, high school vocational medicine students, and first through third year physical therapy interns
• Partnered with Human Resources to develop and deliver hospital wide education programs

Travel Physical Therapist at Various Healthcare Facilities (Oct 2005 – Jun 2011)

• Completed assignments across acute care, cardiac ICU, TCU, IPR, skilled nursing, HH, outpatient orthopedics building broad understanding of clinical operations, referral flow, and care transitions

Doctor of Physical Therapy in Physical Therapy – University of Southern California

Master of Public Health in Public Health – Boston University

Bachelor of Arts in Biology – Claremont McKenna College