Elizabeth Rohrer

I have spent the last 20 years of my career in quality improvement, risk management, service excellence, patient safety and compliance. My experience includes Short Term Acute Hospitals, Acute Inpatient Rehab and All Inclusive Care of the Elderly Home Health Care working with leadership and clinical teams to set and successfully achieve goals. As a healthcare professional, I am fast thinking and can change directions as needed.

Flexibility is crucial in my role and allows me to assist as warranted. I excel with analytics, process improvement and collaboration with others in a team situation. Communication and timely follow up are two of my strongest attributions which I accomplish through my organizational skills.

Quality Director of Five Locations - McGregor PACE- Northeast Ohio - Northeast Ohio

(2025-09)

• Report to Chief Services Officer
• 6 Direct Reports
• Implement process changes through team leading and integration of reporting tools available.
• Redesign processes to improve care and documentation of care.
• Encourage and promote staff education through open and respectful communication
• Track and trend data, report to the Board of Directors biannually.

Director of Compliance - Summa Rehab Hospital - Akron, Ohio

(2021-11 - 2025-09)

• Lead Joint Commission readiness through specification review and mock surveys achieving successful triennial surveys.
• Oversee Quality and Risk Management, Infection Prevention, Patient Safety, and Patient Satisfaction programs.
• Manage process improvement initiatives that led to significant reductions in falls and hospital-acquired wounds and improvement in patient satisfaction.
• Conduct staff education, including New Employee Orientation, EMR changes and policy changes.
• Investigate and resolve patient complaints and grievances per regulatory mandates.
• Prepare and deliver reports to Medical Executive Committee and Governing Board.
• Manage Medicare documentation requests (TPE/SMRC), concurrent audits, and appeals.
• Review and analyze all incident reports assessing trends and areas of improvement.
• Conduct and lead Root Cause Analysis as needed for safety events working with staff to understand the origin of the event and prevention in the future.

Manager, Quality and Risk Management - University Hospitals Portage Medical Center - Ravenna, OH

(2019-05 - 2021-11)

• Coordinated quality and safety initiatives at a 302-bed community hospital under University Hospitals Health System.
• Reported to the Director of Quality (East Region) and Hospital President.
• Facilitated accreditation readiness and led hospital-wide performance improvement projects.
• Managed a team of 5 FTEs across Quality, Risk, and Infection Control.
• Oversight of departmental budgets and resource allocation.
• Participated in system-wide High Reliability Organization (HRO) and High Reliable Medicine (HRM) committees.
• Delivered regulatory reports to the Quality Professional Affairs Committee and Board of Managers.

Manager, Quality Improvement and Accreditation - Western Reserve Hospital - Cuyahoga Falls, OH

(2016-10 - 2019-05)

• Directed QI initiatives and hospital accreditation at a 205-bed physician-owned community hospital.
• Reported to the Chief Medical Officer.
• Aligned quality projects with CMS goals including reducing readmissions and improving core measures.
• Managed 3 FTEs and departmental budgets.
• Provided training on quality principles to physicians, residents, and board members.
• Oversight of HFAP accreditation readiness and ensured CMS compliance via policy audits.

MSN - Nursing Leadership and Management - Western Governors University (2016 - 2017)

BSN - Nursing - University of Akron (1990 - 1994)

BS - Exercise Physiology - Ball State University (1985 - 1989)