Sales Associate - Athleta
(2018-09)
- Drive sales by exceeding selling and service expectations, consistently remain courteous while assisting customers in a calm demeanor.
- Enthusiastically sell store promos and add ons, process returns, online fulfillments and package customer purchases in an organized fashion
- Meet and exceed Credit Card goals
Sales Associate - J. Crew
(2019-02 - 2021-01)
- Drive sales by exceeding selling and service expectations, consistently remain courteous while assisting customers in a calm demeanor.
- Enthusiastically sell store promos and add ons, process returns, online fulfillments and package customer purchases in an organized fashion
Sales Associate - Coach Inc.
(2011-10 - 2019-01)
- Delivered exemplary customer service, built and maintained loyal clientele, tailored service approach to the individual needs of each customer and diffused high-tension situations comfortably
- Consistently met and surpassed daily and weekly sales goals, worked various shifts to accommodate customer demand
Bookstore Assistant - College for Creative Studies
(2012-03 - 2015-10)
- Built rapport and trusting relationships with students, was the go-to person for excellent customer service, advice and mentorship
- Counting register funds, opening and closed the store, maintaining inventory and stock and merchandised new product.
College Recruiter - Schoolcraft College
(2009-08 - 2011-04)
- Provided career and academic counseling for prospective students, led campus tours, developed and hosted campus presentations
- Represented Schoolcraft at off-campus recruiting events and spoke to groups and individual students
Regional Salon Director - Regis Salon Corporation
(1992-05 - 1993-02)
- Responsible for the recruitment, training, and development of management personnel in ten salons located in major department stores, executed all training seminars, supervised a large team engaged in delivering exceptional client services.
- Developed advertisements for television, print and radio and increased revenue through the creation and implementation of retail promotions and service products, prepared, managed and executed sales budget.
District Manager - Regis Salon Corporation
(1988-02 - 1992-05)
- Supervised the training and development of all management personnel in five locations and created and implemented customer service and retail training seminars
- Organized and spearheaded all recruiting seminars for local schools and formulated budget and sales plans for all salons and ensured budget forecasts were met
