Elizabeth Smith

High-energy hospitality professional with 6+ years of experience in high-volume and upscale dining environments. Skilled in bottle service, cocktail preparation, upselling, and VIP guest management. Thrives in fast-paced service environments including nightlife, restaurants, and private events, while maintaining polished, attentive service and strong revenue focus.

Fine Dining Server at Coach Grill

• Provided white-tablecloth service in upscale steakhouse with VIP clientele management and wine expertise
• Provided white-tablecloth service in upscale steakhouse
• Led wine and bottle presentations with confidence and product knowledge
• Served VIP clientele with professionalism and attention to detail
• Executed multi-course service with precise timing and strong team coordination
• Maintained composure and service standards during high-volume dinner shifts

Server and Bartender at Bertucci's Restaurant

• Delivered high-volume food and beverage service in fast-paced environment with bartending and POS management
• Delivered high-volume food and beverage service in fast-paced environment
• Bartended peak shifts, preparing cocktails, wine, and beer with speed and accuracy
• Upsold premium liquor and specialty cocktails to increase per-table revenue
• Managed multiple sections while maintaining strong guest rapport
• Handled POS transactions and cash reconciliation

Events & VIP Service Specialist at Multiple Employers

• Supported private events, large group coordination, and premium service in nightlife environments
• Supported private events, large group coordination, and bottle presentation
• Assisted with premium table service and high-revenue sections
• Comfortable working late nights in energetic nightlife environments
• Focused on enhancing guest experience while driving per-table revenue

Marketing & Sales Professional at Multiple Employers

• Planned and executed large-scale events with focus on customer psychology and revenue growth
• Experience planning and supporting large-scale events and guest engagement initiatives
• Skilled in promotional strategy, audience engagement, and brand presentation
• Strong understanding of customer psychology, sales conversion, and revenue growth
• Experienced collaborating across teams to execute high-impact initiatives

BBA in Economics of Business, Spanish Minor – Framingham State University (2012-08 – 2016-05)