Inbound Referral Specialist at Banner Oral Maxillofacial (2025-07 – 2026-04)
Trained in: Cerner, referral management, registration workflows, Experian, and revenue cycle processes.
- Collected inbound referrals via email, fax, and manual intake systems up to 30 referrals a day
- Completed patient registration by collecting and verifying demographic information
- Entered insurance information accurately to support referral and scheduling processes
- Scheduled new patient appointments in coordination with referral requirements
- Managed high-volume call activity, making and receiving up to 50 calls per day
- Responded to central scheduling calls within a 3-minute service-level requirement
- Fielded Microsoft Teams messages to support referral coordination and scheduling
- Filtered patient referrals to determine appropriateness for the oral maxillofacial practice
- Sent referral rejection faxes referring to providers when criteria were not met
- Contacted referring providers to obtain missing or additional referral documentation
- Provided timely, accurate 48-hour referral-to-schedule turnaround while delivering excellent customer service
Registration Scheduler at Honor Health Oncology (2025-02 – 2025-07)
Trained in Epic: check in, check out, payments, scheduling, Estimates, HARS and reports for end of day.
- Welcomed and assisted patients in a professional, friendly and compassionate manner
- Performed accurate patient registration including insurance verification and data entry
- Scheduled appointments and coordinated follow-up visits
- Presented patients with registration documents and collected consents
- Collected co-pays, processed payments, and obtained insurance authorizations
- Maintained up-to-date patient records and scanned patient documents in compliance with HIPAA standards
- Communicated with clinical staff and various Teams pools
- Managed daily administrative tasks, Email, Teams, End of Day Financials
- Multitasked in a healthcare environment while ensuring excellent patient service
- Closed and completed closing duties and lock-up
Patient Care Coordinator/ Scheduler at Clearskin Institute of Laser (2021-12 – 2024-10)
Position elimination due to downturn in business.
- Registered patients through PatientNow, assisted with forms, and maintained accurate medical records
- Managed high-volume calls for scheduling, payments, and clinical questions
- Resolved patient complaints with empathy, de-escalation, and problem-solving
- Built client relationships through personalized service and follow-up outreach
- Coordinated scheduling, consultations, payments, and post-treatment follow-ups
- Communicated reminders and follow-up instructions via phone, email, and text
- Processed billing, invoicing, and payments, including Privi financing enrollment
- Controlled inventory purchasing, stocking, and automated tracking in PatientNow
- Trained new and existing staff using manuals and procedural documentation
- Generated new patient business daily through consults, outreach, and follow-up
- Exceeded monthly retails sales goals through product knowledge and consultive selling
Aesthetic Laser practice developer/ consultant -LSO, Creator/Compliance at Dermacare Laser & Skin Clinics (2021-06 – 2021-12)
Temporary consultant position.
- Developed cosmetic laser department plans, forms, and compliant workflows
- Ordered equipment, modalities, and consumables through McKesson vendors
- Created Laser Safety Officer compliance plan and regulatory documentation
- Prepared state license applications to ensure compliance and avoid fines
- Supported front desk operations, including patient scheduling and payments
- Configured Mindbody CRM for scheduling, payments, and clinic efficiency
- Collected patient forms and presented documentation to providers
- Conducted follow-up and appointment confirmation calls
- Coordinated vendor communication through PatientNow and training with sales representatives
Laser Tech/Medical Aesthetician/ Sales at Blume Skin and Body (2020-09 – 2021-06)
Position eliminated due to COVID business loss.
- Maintained detailed patient files and accurate charting using Millennium CRM
- Retrieved medical charts efficiently to support providers and clinic operations
- Engaged clients with personalized skincare solutions and follow-up outreach
- Educated patients on retail products and treatment modalities to drive revenue
- Learned five skincare lines and six treatment modalities for clinical support
- Retained transferred clients through excellent bedside manner and service
- Charted treatments and patient interactions daily with consistent filing
- Treated patients daily while delivering exceptional service and care
Laser Tech/ Front Desk/ Warm calling at Pearl Medical Cosmetic Laser (2019-11 – 2020-08)
Position eliminated due to COVID slow down.
- Scheduled patients and completed front desk tasks including consents, charting, and filing
- Supported clinic efficiency through accurate medical documentation and paper charting
- Provided cosmetic laser treatments and personalized plans with strong bedside care
- Engaged patients through warm calling and professional phone communication
Laser Technician, Medical Aesthetician provider, Sales, Consultation support and LSO at Van Dyke Aesthetic Dermatology (2018-04 – 2019-11)
Left for new opportunity.
- Provided Cosmetic Laser Technician treatments and made clinical decisions based on safety, protocol and results
- Assisted Dr. Van Dyke with patient consultations, briefing and documentation leading to more sales
- Oversaw warranty and maintenance documentation for all equipment, ensuring proper administrative care
- Managed machines that did not act properly and arranged repair or contacted reps to trouble shoot
- Arranged ongoing training and contact with sales reps for skincare lines
- Brought in a new skincare line that was so popular it resulted in thousands of dollars in sales
- Learned how to chart properly in a medical office creating better and safer clinical decisions for the provider
- Learned medical etiquette, Osha protocol and culture to keep patients safe
