Elizabeth Tompkins

Dependable, people-focused professional with over a decade of experience helping customers, supporting teams, and keeping busy operations running smoothly. A warm communicator who thrives in fast-paced environments. Eager to bring reliability, energy, and a strong work ethic to the Ethereal team.

Reference & Circulation Associate - Earl Gregg Swem Library

(2009-08 - 2013-05)

• Served a high volume of patrons every day, helping them find resources, answer questions, and resolve issues with patience and care.
• Handled checkouts, payments, and fines accurately, managing transactions and records with close attention to detail.
• Kept materials organized and circulating by staying ahead of the workflow and preventing backlog during peak hours.
• Worked alongside a team to maintain a welcoming, well-run space for everyone.

Senior Product Manager - Mediavine

(2022-01 - 2025-01)

• Partnered with teammates across the company to support 10,000+ users, guiding them through changes and resolving their needs.
• Regularly met with and interviewed clients to understand their needs better and incorporate their feedback into the roadmap for new products.
• Managed several projects at once while keeping communication clear and deadlines on track.

Director & Team Lead Roles - Solutions Journalism Network

(2014-01 - 2021-01)

• Led a collaborative Help Desk team to quickly respond to user questions and support requests.
• Built and supported tools used by a community of 20,000+ members, focused on making their experience easier.
• Trained and coordinated teammates and contractors to deliver consistent, quality results.

B.A. - College of William & Mary Williamsburg, VA