Warehouse Operations Supervisor | Team Lead - Target Distribution Center - Midlothian, TX
(2020-08 - 2026-05)
Administered and oversaw daily warehouse operations for a 35-associate team across multiple shifts, ensuring receipt, storage, packaging, and shipment of materials were executed in accordance with established SOPs and fulfillment KPIs.
- Maintained inventory accuracy and accountability for all materials and supplies across stores facilities; conducted regular audits of goods received into the warehouse, resolving discrepancies in real time.
- Reviewed effectiveness of operating procedures, space utilization, and equipment maintenance to drive continuous improvement and protect assets within the distribution environment.
- Monitored and managed overtime utilization to ensure operations remained within budget allotments; escalated staffing needs to warehouse management proactively.
- Coached and mentored 35 frontline associates in the areas of productivity, quality, and safety — delivering daily toolbox talks, structured one-on-ones, and real-time performance feedback aligned with organizational core values.
- Assisted warehouse management in maintaining a safe work environment through OSHA 30-compliant protocols, incident investigation, near-miss reporting, and PPE enforcement — sustaining a strong incident-free safety record throughout tenure.
- Provided meaningful input into hiring decisions, performance reviews, and corrective action processes, partnering with site management to build a high-performing, accountable team.
- Worked with customer service and site leadership to resolve warehouse-related operational issues, surfacing process gaps and implementing corrective actions to sustain service levels during peak demand and seasonal surges.
- Leveraged Manhattan WMS to track inventory movement, monitor order status, and generate productivity reports supporting real-time labor allocation decisions.
- Promoted from associate to team lead within 3 years based on demonstrated performance, leadership initiative, and operational impact.
Warehouse Associate - Target Distribution Center - Midlothian, TX
(2017-10 - 2020-08)
- Executed core warehouse functions — receiving, picking, packing, and shipping — in full compliance with supply chain SOPs and OSHA safety standards in a high-volume DC environment.
- Operated material handling and powered industrial equipment (PIE) with zero recordable safety incidents across tenure.
- Maintained inventory accuracy and supported on-time order fulfillment, consistently meeting and exceeding production targets across shifts.
- Participated in site-level continuous improvement projects, gaining cross-functional exposure to warehouse operations management and process optimization.
Quality Control Team Lead - Assured Quality Systems LLC - Grand Prairie, TX
(2016-06 - 2017-10)
- Led quality inspection teams serving manufacturing and supply chain clients, ensuring consistent adherence to client SOPs, quality standards, and delivery requirements.
- Coached and developed inspection team members through structured feedback sessions, improving team performance and inspection consistency.
- Partnered with client stakeholders to design corrective action plans, reducing defect rates and improving client satisfaction scores.
