Elizabeth Voges

Dependable Phlebotomist pursuing a registered nurse accreditation and a BSN. Strong academic skills with a 3.7 GPA. Works well independently and with others. Team leader. Advanced phlebotomist technician.

Patina (2022-08 – 2024-01)

• Great customer service in a friendly and professional manner.
• Providing product knowledge to help customers and make recommendations based on what they need.
• Leadership by helping other coworkers with questions and guiding them to be more proficient in their tasks.
• Problem solving customer complaints and concerns effectively.
• Demonstrated flexibility to adapt quickly to changing business needs or unexpected situations.
• Participated in setting up store displays and arranging promotional signage.
• Assisted with inventory management, including restocking merchandise, organizing backstock, and ensuring stocked displays.

BioLife Plasma Services (2024-01 – Present)

• Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
• Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
• Maintained strict adherence to infection control protocols and safety standards during blood collection process
• Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures
• Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis
• Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques
• Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal
• Assisted in training new phlebotomy staff members on proper techniques, safety procedures, and customer service skills
• Maintained confidentiality of patient information at all times according to HIPAA regulations
• Responded promptly to urgent requests for STAT orders or difficult venous access situations with professionalism and efficiency
• Collaborated with laboratory personnel regarding specimen requirements or issues related to sample integrity
• Adhered strictly to standard operating procedures (SOPs) when performing phlebotomy procedures
• Maintained a clean and organized work area, following infection control guidelines
• Demonstrated proficiency in using various computer systems for order entry, result retrieval, and data entry
• Communicated effectively with patients of diverse backgrounds, demonstrating cultural sensitivity and respect
• Managed high volume of daily phlebotomy requests while maintaining attention to detail and accuracy
• Ensured proper disposal of biohazardous materials according to established protocols
• Collaborated with laboratory staff on troubleshooting issues related to specimen quality or processing errors
• Maintained up-to-date knowledge of OSHA regulations regarding safety precautions in the workplace
• Demonstrated flexibility by adapting quickly to changes in workflow or scheduling demands

High School Diploma – Osseo High School, Osseo, MN (2019-08 – 2023-06)

Registered Nurse License – North Hennepin Community College, Brooklyn Park, MN (2025-01)