Elizabeth Wenzel

Accomplished technical communication professional with 20+ years of experience creating clear, user-centered documentation and product content for complex enterprise software. Deep expertise in technical writing, UX writing, online Help, information architecture, content strategy, and cross-functional collaboration with Product, Engineering, UX, and Customer Success teams. Experienced in translating complex functionality into intuitive user experiences and scalable documentation.

Strong background in AI-assisted documentation, content architecture, accessibility, and enterprise software. Combines deep technical communication expertise with hands-on experience transforming content architecture, documentation systems, and product user experiences.

Senior Manager, UX Writing at Archer Integrated Risk Management (2020-01 – 2026-05)

• Architected a modern content ecosystem incorporating ontology and taxonomy, structured authoring, AI context documents, prompt libraries, content reuse, and AI-assisted workflows to improve the scalability, consistency, discoverability, and machine-readiness of enterprise product documentation.
• Designed and implemented AI-assisted content development practices using Claude, ChatGPT, Notion AI, and MadCap AI Assist to improve documentation efficiency, consistency, reuse, and delivery.
• Created UX and product content across UI labels, informational text, error messages, microcopy, online Help, user guides, API documentation, administrator guides, chatbot content, and instructional videos for on-premises, SaaS, and mobile products.
• Designed and implemented MadCap Flare Online (Central) as an end-to-end content management, source control, SME review, and cloud publishing solution, eliminating IT dependency and reducing SME review cycle time by 25%.
• Implemented analytics for the cloud-hosted Help portal, using documentation usage data to identify content gaps, improve navigation, and inform ongoing content strategy.
• Redesigned the localization process for online Help and documentation, reducing turnaround time by 15% and enabling simultaneous documentation releases in 9 languages within a DevOps delivery model.
• Led a comprehensive UX writing and documentation audit, improving UI labels and on-screen messaging while eliminating redundant Help content and reducing the volume of content requiring maintenance and translation by 30%.
• Integrated UX content into Agile development workflows by partnering with Engineering, Product Management, Scrum Masters, and Customer Support on story grooming, sprint planning, and other ceremonies to ensure user assistance was developed alongside product features.
• Developed and maintained UX writing standards covering tone, voice, terminology, WCAG requirements, and product-specific requirements, establishing consistent and accessible content experiences across the product suite.

Senior Manager, UX Writing at RSA, a Dell Technologies Company (2018-02 – 2020-01)

• Partnered with Product Management, Engineering, and Experience Design to translate product requirements into user-centered documentation and product content aligned with release objectives and customer needs.
• Influenced product strategy as a member of the product leadership team, advocating for user experience and content considerations to be incorporated into long-term product planning.
• Designed and implemented the organization's transition from traditional technical writing to UX writing, establishing new processes, writing standards, and content practices.
• Developed UX writing standards and provided hands-on editing and mentoring to improve consistency, clarity, and adherence to user-centered content principles.
• Integrated UX writers into Agile development teams by transitioning documentation from a waterfall process to the engineering Scrum process and establishing documentation as part of each sprint's Definition of Done.
• Collaborated with Scrum Masters, Product Management, Engineering, and Experience Design to incorporate content requirements into sprint planning, development, and release processes.
• Applied user research practices—including customer interviews, working groups, persona development, and usability testing—to inform product content and documentation decisions.
• Provided hands-on technical leadership across UX writing strategy, standards, editing, and cross-functional product development, partnering with Product Management, Engineering, and Experience Design to improve the product content experience.

Manager, Content Design & Development/Technical Writing at RSA, a Dell Technologies Company (2012-06 – 2018-01)

• Advocated for users throughout the product development lifecycle by applying customer interviews, working groups, user research, persona development, and usability testing to documentation and product content decisions.
• Re-architected product documentation sets to support scalable content reuse across online Help and PDF deliverables, leading the migration from FrameMaker, Microsoft Word, and RoboHelp to MadCap Flare.
• Designed information architecture and content structures that improved reuse, maintainability, and consistency across product documentation.
• Planned and executed the migration of documentation source files from Perforce to Git, enabling automated Help builds, reducing manual production effort, and supporting Common Criteria compliance requirements.
• Developed documentation styles, standards, and quality checklists to establish consistent content practices and improve the quality of release deliverables.
• Performed hands-on technical editing to simplify and streamline documentation, improve usability, and support an efficient go-to-market process.
• Collaborated with Product Management, Engineering, UX, and other stakeholders to understand product functionality and translate complex technical concepts into clear, task-oriented user assistance.
• Provided technical leadership across content architecture, tooling, editing, standards, and documentation strategy.

Lecturer, Graduate Program in Technical Communication at Northeastern University

Principal Technical Writer at RSA Security

Manager, Documentation at Network Intelligence Corporation

Master of Science in Technical and Scientific Communications – Northeastern University

Bachelor of Business Administration in Finance – University of Massachusetts, Amherst